Practice Manager II Gastroenterology Full Time

Come work at the best place to give and receive care!

Job Description:

Position Summary - M - F - Days - Flexible hours

The Practice Manager II will work under the direct supervision of the Exec Director Digestive Health Services and within the established policies and procedures of the Elliot Hospital. The incumbent will ensure the safe and cost-effective delivery of care with approximately seven (7) or more providers and/or consisting of two or more locations. The Practice Manager II provides supervision responding to the needs of patients staff and providers; and is responsible for the management of personnel fiscal resources delegation of responsibilities and effective communication.

Primary duties and Responsibilities

• Oversees daily administrative operations of EPN/EPS practices including patient interactions utilization/optimization of Epic clinical workflow documentation and resolution of issues processing financial and business forms scheduling customer service and clinical encounters.
• Partner with the Nursing Manager and Medical Directors to oversee day-to-day operations of the GI practice(s) including clinic flow staffing scheduling patient access Epic utilization clinical workflows customer service supply management and resolution of operational issues.
• Creates monitors and adjusts provider schedules to maximize productivity and to increase patients access. Tracks provider vacation sick and continuing education hours. Manages physician on-call schedules.
• Support contract compliance for employed and contracted providers. Ensure efficient use of provider templates and appointment types (new follow-up procedure procedures APP/MD visits).
• Collaborates with providers and clinical leadership to support policy development and practice standards.
• Proactively identifies and resolves operational issues impacting patient satisfaction.
• Supports the implementation of new technologies programs and care models and participates in strategic planning for GI service line growth and expansion.
• Partner with billing coding and revenue cycle to optimize charge capture coding and collections. Manage budget expense control and financial performance. Monitor KPIs including work RVUs collections denial rates and cost per visit.
• Identifies new opportunities to advance departmental goals measure performance and implements quality and performance improvements plans. Facilitate multidisciplinary participation. Analyzes volume trends capacity and staffing needs and assists in the development of dashboards for key digestive health metrics including procedural volumes provider inbox burden and patient throughput.
• Payment and EOD balancing; FTE Requests Open Encounter Reports; Office WQs; Office Charge Review WQs (EPS) Charge Reconciliation; also referral access scheduling testing and financial reports as needed. Approve provider time sheets process CME IT and other requests.
• Responsible for professional development of staff. Implements staff training and development programs. Provides leadership of workflow improvement programs.
• Responsible for maintaining Environment of Care and ensures compliance with EHS policies and procedures as well as established safety and regulatory guidelines including HIPAA OSHA Joint Commission and infection prevention policies and procedures. Ensures employees adhere to patient safety guidelines confidentiality requirements and ensure high levels of customer service.
• Completes and delivers annual performance reviews for clinical and administrative staff. Provide ongoing feedback and implement performance improvement plans as needed. Work with Medical Directors to prepare and execute provider annual reviews.
• Responsible for ordering supplies and completing check requisitions for continuing medical education (CME) reimbursement. Participates in preparation of budget monitors budget variances and implements or makes recommendation for improvement.
• Supports clinical practice and patient care compiling data needed for quality improvement and for provider contract requirements. Uses feedback access metrics and wait-time data to continuously refine scheduling and intake models.
• Supports alignment of practice operations through participation in efforts to standardize common workflows. Identifies new opportunities to advance departmental goals measure performance and implements quality and performance improvements plans. Coordinates operations across multiple locations if applicable.

Education: Bachelors degree in business management hospital administration or a closely related field required.

Experience: A minimum of three-five (3- 5) years of work and supervisory experience preferably in practice management of multiple locations required. Proficiency with MS Office software.

Certification/Licensure: Membership in professional organization encouraged.

What Elliot Health System Has to Offer

• Health dental prescription and vision coverage for full-time & part-time employees
• Short-term disability long-term disability and life insurance coverage
• Competitive pay
• Tuition Reimbursement
• 403(b) Retirement Savings Plan

And more!

Work Shift:

SolutionHealth is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation disability status veteran status or any other characteristic protected by law.