Product Analyst

RepairDesk is an industry leading repair shop management software designed for single-store multi-store franchise and mail-in repair businesses. The software is customizable to various industry verticals such as cell phone computer electronic repairs and more. With 40 integrations and modules RepairDesk is available in 30 languages trusted by over 3000 businesses worldwide.

Tasks

Product Analyst will play a part in supporting the entire product development lifecycle from initial requirements gathering to launch and post-release analysis. There will be close coordination with various teams contribution to data-driven decisions and helping ensure our products deliver exceptional value to our customers.

Key Responsibilities:

Product Development & Documentation

• Document product requirements use cases prototypes and solutions with clarity and precision.
• Actively participate in requirements gathering communicating effectively with internal and external stakeholders including customers.
• Simplify complex business requirements into easily understandable terms for the team.
• Document and review Functional Specifications to ensure accuracy and completeness.
• Perform impact analysis for both new and existing features.
• Manage product-related issues by ensuring they are logged and tracked in JIRA and other relevant tools including reviewing and logging improvements and monitoring bugs in JIRA Service Management.

Data Analysis & Product Insights

• Assist in setting up and reviewing data points to ensure accurate data collection for product analysis.
• Utilize product analytics tools including Amplitude to monitor success metrics track user behavior and assist in generating reports.
• Help create and maintain basic product insights dashboards in Amplitude and other tools as needed.
• Support the aggregation of usage data for recent feature releases experiments and various usage types providing insights that inform the Product Roadmap.
• Conduct research and competitor analysis to source and generate ideas for the product backlog.
• Gain a deep understanding of customer experience identifying product gaps and generating new ideas to grow market share improve customer satisfaction and drive growth.
• Analyze users behavior through data and other tools helping to communicate findings to stakeholders.

Cross-functional Collaboration & Support

• Coordinate closely with the product design team to ensure designs meet all requirements and provide a seamless customer experience.
• Participate in the QA cycle working with the QA team to diagnose and remediate bugs and improvements.
• Assist the Customer Support team with inquiries and provide essential product-related knowledge.
• Deliver product updates and demos to customer support/success and sales teams.
• Collaborate with the Content and Marketing Teams on product updates and assist in aggregating resources for go-to-market communications for new features.
• Engage with and respond to customers on social and technology platforms.

Market Research & Insights

• Conduct research and competitor analysis to source and generate ideas for the product backlog.
• Gain a deep understanding of customer experience identifying product gaps and generating new ideas to grow market share improve customer satisfaction and drive growth.
• Set up and review data points utilizing data analysis tools for monitoring success metrics and performing in-depth analysis.

Agile Participation & Communication

• Participate actively in all steps of the Agile Charter.
• Clearly communicate the status of tasks on the product roadmap and those currently in development.

Continuous Learning & Contribution

• Assist project and product stakeholders in decision-making by providing timely reporting and analytics.
• Keep yourself up-to-date on market trends new technologies relevant tools and comprehensive product knowledge.
• Assume other related duties as assigned by the Assistant Product Manager (APM) or Product Manager (PM).

Requirements

Bachelors degree in Business Data Science Computer Science Engineering or a related field

• 1-2 years of experience in a Product Analyst Business Analyst Data Analyst or similar role
• Experience with analytics tools (e.g. GA4 Mixpanel Amplitude Looker Power BI Tableau etc.)
• Hands-on experience with AI-powered tools and platforms for analysis automation and rapid prototyping (e.g. Replit Lovable ChatGPT Copilot Claude Notion AI or similar tools)
• Ability to leverage AI tools for workflow automation data analysis support documentation and experimentation
• Comfortable working in AI-augmented product environments and adopting emerging AI technologies
• Strong understanding of product metrics experimentation and the product lifecycle
• Strong analytical critical thinking and problem-solving skills
• Excellent communication and stakeholder management skills

Location: Gulberg III Lahore

Monday to Friday (Onsite)

Benefits

• Health Insurance (IPD)- Self Spouse & Children
• Maternity & Paternity Benefits
• Provident Fund
• Paid Leaves (Casual Medical & Annual)
• Profit/Stocks Sharing Plan (Tenured Employees)