Business Analyst Servicenow Hybrid remote (Lisbon OR Porto)
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Job Location:
Monthly Salary:
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Job Summary
Tasks
- Work closely with business stakeholders to gather analyse and document requirements within the ServiceNow platform
- Analyse existing business and IT processes identifying gaps and improvement opportunities
- Translate business needs into clear functional specifications for development teams
- Recommend and apply best practices to optimise Incident Problem Change and Asset Management processes
- Ensure solutions are aligned with the ITIL framework and internal policies
- Act as a liaison between business users technical teams and ServiceNow developers
- Support agile delivery by participating in ceremonies and continuous improvement initiatives
Requirements
- 4 years of hands-on experience as a Business Analyst working with ServiceNow
- Strong overall knowledge of the ServiceNow platform
- Proven experience with ITSM and CSM modules
- Solid understanding of ITIL processes and best practices
- Experience working in agile environments (SAFe knowledge is a plus)
- Strong analytical communication and stakeholder management skills
- Ability to work independently in a long-term operational support context
Key Skills
- SQL
- Agile
- Business Analysis
- Visio
- Waterfall
- Business Process Modeling
- Requirements Gathering
- User Acceptance Testing
- Business requirements
- SDLC
- Systems Analysis
- Data Analysis Skills
About Company
Boost IT was founded in 2018 with a core belief, that technology can be used to elevate people and improve the world.
