Deputy National Lead Corporate Social Responsibility

Pune - India

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Job Purpose	To ensure smooth operational processes and delivery quality CPBFI batches as well as center led batches through a common portal. Having hold on figures understand the daily operational processes and the challenges around it and can take quick decisions pertaining to it. Should have a decent relationship management skill with ability to relate to people at all levels of business and management. This role requires work to be done collaboratively in a multi-disciplinary team of different stakeholders including legal and technology. Able to manage the operations team tracking the daily weekly and monthly engagements with trackers. This role requires to track & maintain data by ensuring all metrics are in control to achieve the AOP target. The focus on the operational data monthly deck by the training partners and discrepancies around it needs to timely be addressed with clarity. The tech team operations team for center and colleges and the legal team along with the other operations team members will be reporting to the Operations Head. The expectation from the person will be complete ownership of the vertical manage the entire team of 4-5 team members bring operations efficiency gear the team with automation and enable them to move to enhanced processes to make their daily tasks more self-sufficient. Accountability and stretching beyond the working hours will be needed as batch related concerns do come during office and beyond office hours as well. This role will be leading the entire PMO with the help of dashboards and live data tracking to support the project requirements.
Duties and Responsibilities	(List the accountabilities/duties associated with the job and the major activities associated with each accountability. When accountabilities are complete try if possible to estimate the relative % of time spent on these accountabilities.) Accountabilities Major Activities % of Time IT portal Functionality-For colleges as well as centres. To lead and supervise the daily operations by Operations Team for seamless training and quality assurance for the Batch by ensuring effective and efficient operations resulting in no overdue items in any batch plan at any given point of time. Later the same will be applicable for other advanced programs that will be a part of the Skillserv initiative. Supervise completion of Daily CPBFI Batch Plan Activities (BOD) forming Tasks for the Day for Operations Team. Timely execution of critical activities by supervising completion of EOD Checklist comprising of pre-CPBFI requirements during the training items and post training items. Clear SOPs around the pre during and post CPBFI and the center led processes. Defined engagements for all the phases of CPBFI ensuring that the students and the training partners experience ease. Bills in hand E-MOU MOU dispatching Certificate Dispatch MS Access Upload Data mailed) Seamless end-to-end execution of the Batch right from Pre-Launch to certificates. Batch Performance Reports and Trainer Performance Reports to be released on time. 25% To formulate policies procedures and standards for existing as well as future and ensure they are followed and maintained. Operational Project Management for every other function through the portal functionality. Creating Procedures and Processes to prevent delays errors and to be anytime Audit ready. Creating checks to gauge adherence to processes and timelines. To ensure standardizing of every process for optimum Quality and operational excellence. To plan for scaling up and being prepared during seasonal upsurge. Students communication channel to be streamlined. 15% Build relationships with key partners and stakeholders to endure smooth execution of Batches with maximum impact with regard to all the center as well as college level batches. Systematic Coordination between Colleges and Training Partners for smooth execution of Batches. Supporting Lead Trainers/CICs resulting in better Batch Performance. Weekly Reviewing Batch Performance with Training Partners and discuss Batch wise Challenges and design solutions and better Processes. 15%To supervise Vendors and Bill Payments. To supervise Stock and Logistics Management of Vendor Relationships by creating swift processes for Bill Payments. Ensuring error free Bill Payments without delay. Ensuring timely Logistics of Inventory from Vendor to College Training partners Lead Trainers and our Team members. 10% Hassle free Onboarding of Colleges and Students. Build a systematic process for efficient College onboarding with an aim to avoid delays in certain future activities like Certificate Artwork and others. 10% Manage the Operations TeamTechnologyLegal Ensure the infrastructure needed by Operations Team to maximize performance and operations. Build a systematic approach to people development to ensure that team members are growing performing and flourishing in their roles through a balance of oversight and support. Establish clear accountability decision making rights and performance management levers that are aligned to the AOP. Build a strong culture of inspiration support and accountability among team members 10% Data Governance- Collaborate with teams across Marketing CSR grant making teams and others stakeholders with regard to data. To give efficient Operational support for all the Team Processes and Projects of every Function. Provide till date data to the concerned teams with regard to Skillserv interventions. 15%
Key Decisions / Dimensions	All decisions related to batches and the operational part of it to be taken care of. If the issues are beyond operations can consult the reporting manager. With regard to payments and billing need to review the commercials with clarity as we operate through different models. New processes SOPs and key decision and recommendations shared by the internal team. Operational efficiency is the key and anything which comes in that regard to be discussed and executed.
Major Challenges	1. Running a portal with all the stakeholders involved in it may be challenging. Hence how we make it simple and scalable would be important to look at. 2. Seasonal nature of project so there are dozens of batches running simultaneously putting pressure on the team and creating logistic challenges. 3. College coordinators may have conflicting priorities and therefore CPBFI may get inadequate attention from colleges hence few milestones may get delayed. 4. College timings may not allow sufficient time to conduct CPBFI for 3 hours a day. Long-running batches cause operational challenges. Challenges about pre during and post CPBFI processes. 6. IT portal functioning issues. 7. Delay in bill payments and hence follow up mails coming from the TPs can be a concern.
Required Qualifications and Experience	MBA/Post-graduate Training Domain familiarity preferred. Tech background and experience of working on the IT platform in the past. CSR or social work background not preferred. Some course related to planning design thinking project management and others would be a good addition. Functional Skills & Behavioral Skills Proven Operational efficiency. Advanced Excel Power BI and other advanced tools familiarity Good with making presentation. Active Listening as a skill. Knowledge of data analytics and reporting Analytical mind Assertive in his/her communication Problem solving mindset. Planning skills Decent Relationship Management skills Knowledge to create SOPs and Process standardization. Knowhow to build aspect during scaling up of Project. Delegation of work and reviewing the work Adherence to timelines No travelling for this role to be communicated. Open to listening and suggestions. 7 Flexibility should also be a skill set. Interpretation of data and reporting Relevant and total years of Experience At least 12-15 years of experience of stakeholder management. Handled senior leadership teams and have proactively work on project plans. Should have demonstrated stretching and agility in his previous roles. Demonstrates ownership and accountability. In house BFL employee would be preferred if possible.

Job PurposeTo ensure smooth operational processes and delivery quality CPBFI batches as well as center led batches through a common portal. Having hold on figures understand the daily operational processes and the challenges around it and can take quick decisions pertaining to it. Should have a dec...

Job Purpose	To ensure smooth operational processes and delivery quality CPBFI batches as well as center led batches through a common portal. Having hold on figures understand the daily operational processes and the challenges around it and can take quick decisions pertaining to it. Should have a decent relationship management skill with ability to relate to people at all levels of business and management. This role requires work to be done collaboratively in a multi-disciplinary team of different stakeholders including legal and technology. Able to manage the operations team tracking the daily weekly and monthly engagements with trackers. This role requires to track & maintain data by ensuring all metrics are in control to achieve the AOP target. The focus on the operational data monthly deck by the training partners and discrepancies around it needs to timely be addressed with clarity. The tech team operations team for center and colleges and the legal team along with the other operations team members will be reporting to the Operations Head. The expectation from the person will be complete ownership of the vertical manage the entire team of 4-5 team members bring operations efficiency gear the team with automation and enable them to move to enhanced processes to make their daily tasks more self-sufficient. Accountability and stretching beyond the working hours will be needed as batch related concerns do come during office and beyond office hours as well. This role will be leading the entire PMO with the help of dashboards and live data tracking to support the project requirements.
Duties and Responsibilities	(List the accountabilities/duties associated with the job and the major activities associated with each accountability. When accountabilities are complete try if possible to estimate the relative % of time spent on these accountabilities.) Accountabilities Major Activities % of Time IT portal Functionality-For colleges as well as centres. To lead and supervise the daily operations by Operations Team for seamless training and quality assurance for the Batch by ensuring effective and efficient operations resulting in no overdue items in any batch plan at any given point of time. Later the same will be applicable for other advanced programs that will be a part of the Skillserv initiative. Supervise completion of Daily CPBFI Batch Plan Activities (BOD) forming Tasks for the Day for Operations Team. Timely execution of critical activities by supervising completion of EOD Checklist comprising of pre-CPBFI requirements during the training items and post training items. Clear SOPs around the pre during and post CPBFI and the center led processes. Defined engagements for all the phases of CPBFI ensuring that the students and the training partners experience ease. Bills in hand E-MOU MOU dispatching Certificate Dispatch MS Access Upload Data mailed) Seamless end-to-end execution of the Batch right from Pre-Launch to certificates. Batch Performance Reports and Trainer Performance Reports to be released on time. 25% To formulate policies procedures and standards for existing as well as future and ensure they are followed and maintained. Operational Project Management for every other function through the portal functionality. Creating Procedures and Processes to prevent delays errors and to be anytime Audit ready. Creating checks to gauge adherence to processes and timelines. To ensure standardizing of every process for optimum Quality and operational excellence. To plan for scaling up and being prepared during seasonal upsurge. Students communication channel to be streamlined. 15% Build relationships with key partners and stakeholders to endure smooth execution of Batches with maximum impact with regard to all the center as well as college level batches. Systematic Coordination between Colleges and Training Partners for smooth execution of Batches. Supporting Lead Trainers/CICs resulting in better Batch Performance. Weekly Reviewing Batch Performance with Training Partners and discuss Batch wise Challenges and design solutions and better Processes. 15%To supervise Vendors and Bill Payments. To supervise Stock and Logistics Management of Vendor Relationships by creating swift processes for Bill Payments. Ensuring error free Bill Payments without delay. Ensuring timely Logistics of Inventory from Vendor to College Training partners Lead Trainers and our Team members. 10% Hassle free Onboarding of Colleges and Students. Build a systematic process for efficient College onboarding with an aim to avoid delays in certain future activities like Certificate Artwork and others. 10% Manage the Operations TeamTechnologyLegal Ensure the infrastructure needed by Operations Team to maximize performance and operations. Build a systematic approach to people development to ensure that team members are growing performing and flourishing in their roles through a balance of oversight and support. Establish clear accountability decision making rights and performance management levers that are aligned to the AOP. Build a strong culture of inspiration support and accountability among team members 10% Data Governance- Collaborate with teams across Marketing CSR grant making teams and others stakeholders with regard to data. To give efficient Operational support for all the Team Processes and Projects of every Function. Provide till date data to the concerned teams with regard to Skillserv interventions. 15%
Key Decisions / Dimensions	All decisions related to batches and the operational part of it to be taken care of. If the issues are beyond operations can consult the reporting manager. With regard to payments and billing need to review the commercials with clarity as we operate through different models. New processes SOPs and key decision and recommendations shared by the internal team. Operational efficiency is the key and anything which comes in that regard to be discussed and executed.
Major Challenges	1. Running a portal with all the stakeholders involved in it may be challenging. Hence how we make it simple and scalable would be important to look at. 2. Seasonal nature of project so there are dozens of batches running simultaneously putting pressure on the team and creating logistic challenges. 3. College coordinators may have conflicting priorities and therefore CPBFI may get inadequate attention from colleges hence few milestones may get delayed. 4. College timings may not allow sufficient time to conduct CPBFI for 3 hours a day. Long-running batches cause operational challenges. Challenges about pre during and post CPBFI processes. 6. IT portal functioning issues. 7. Delay in bill payments and hence follow up mails coming from the TPs can be a concern.
Required Qualifications and Experience	MBA/Post-graduate Training Domain familiarity preferred. Tech background and experience of working on the IT platform in the past. CSR or social work background not preferred. Some course related to planning design thinking project management and others would be a good addition. Functional Skills & Behavioral Skills Proven Operational efficiency. Advanced Excel Power BI and other advanced tools familiarity Good with making presentation. Active Listening as a skill. Knowledge of data analytics and reporting Analytical mind Assertive in his/her communication Problem solving mindset. Planning skills Decent Relationship Management skills Knowledge to create SOPs and Process standardization. Knowhow to build aspect during scaling up of Project. Delegation of work and reviewing the work Adherence to timelines No travelling for this role to be communicated. Open to listening and suggestions. 7 Flexibility should also be a skill set. Interpretation of data and reporting Relevant and total years of Experience At least 12-15 years of experience of stakeholder management. Handled senior leadership teams and have proactively work on project plans. Should have demonstrated stretching and agility in his previous roles. Demonstrates ownership and accountability. In house BFL employee would be preferred if possible.

Key Skills

Motivational Interviewing
Acute Care
Crisis Intervention
Behavioral Health
Intake Experience
Hospice Care
Case Management
Home Care
Child Welfare
Experience with Children
Social Work
Addiction Counseling

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