Sales Support Manager

Ready to join a global leader in air movement and ventilation At Greenheck Group joining our team means more than just starting a job its joining an award-winning culture prioritizing your growth and development. Our unwavering commitment in supporting our team members both personally and professionally has earned us national recognition time and time again. As an innovative environmentally responsible manufacturer of commercial HVAC systems Greenheck Group designs and manufactures industry-leading air movement and ventilation solutions through our family of trusted brands. Our products are found in commercial institutional and industrial facilities worldwide from schools and hospitals to factories and stadiums. Since 1947 weve proudly invested in our people and our communities fostering innovation leadership and opportunity at every level. We are more than products we are a team of inspired people doing extraordinary things.

YOUR OPPORTUNITY

As a Sales Support Manager you will oversee all sales support staff for the regional sales areas to ensure best-in-class customer service. You will also be responsible for continuous improvement initiatives aligned with efficiency gains strategic projects supporting sales operations and management of senior-level team members.

WHAT YOULL BE DOING

• Empower the department to deliver a best-in-class experience to our rep partners ensuring we uphold our value of being easiest to do business with.

• Oversee customer service levels and KPI measurements for the regional sales areas ensuring expectations are met or exceeded.

• Identify opportunities to improve processes to make the sales department maintain or increase efficiency including gathering feedback on the customer experience; Plan delegate and see improvements through to execution.

• Lead strategic initiatives for the department and/or sales channel acting as a subject matter expert and involving other teams as needed.

• Assist with account onboarding and offboarding as required including the development of training and coordination of account set-up and acting as the main point of contact for any account updates or changes including pricing.

• Supervise coach mentor and develop employees and direct workload of sales support team including daily tasks and special projects.

• Keep all regional sales documentation up to date and distribute (i.e. SharePoint etc.) along with holiday schedules to the rep community when required.

• Assist with sales training seminars and factory visits. Involves choosing the proper people for the training to maximize Greenhecks investment.

• Must be proficient in all systems and is responsible for assisting in implementing sales systems processes (CRM SAP Parts Invoice Adjustment App My Account DocuWare and data analytics platforms such as BI PBI etc.)

• Identify and improve customer service standards and issues to make the sales department continue to be efficient.

• Develop and coordinate training for new and existing sales representatives working with regional sales and business unit staff when appropriate.

• Perform annual reviews appraisals and performance management reviews for the sales support team.

• Travel to rep offices based on business requirements must have the ability to be professional and effective in public speaking and training on systems and processes.

• Expert knowledge of sales duties executed by the sales support team required.

• Cost center management.

WHAT YOU SHOULD HAVE

• 6-8 years of relevant work experience required.

• 4 Year / Bachelors Degree or equivalent years of job experience required.

• Prior supervisory/people leadership experience required.

• Advanced analytical ability required.

• Advanced computer skills required (i.e. CAPS SAP CRM PBI etc.).

• Public speaking skills required including the ability to present to a large audience.

• Ability to travel to rep offices as needed required.

COMPENSATION & BENEFITS

Greenheck Group takes pride in providing competitive total compensation along with a comprehensive benefits package as part of our total rewards program. The compensation for this role includes a base salary along with the opportunity to earn additional variable compensation based on achieving specific performance metrics. The starting base pay range for this position is $102553-$126683 and may vary based on factors such as job-related knowledge skills experience and performance.

With best-in-class benefits you can be the best you and together we can be the best in the industry. Visit our Perks & Benefits page for more information on these offerings:

• Health & Family Support
• Financial Security
• Learning & Development
• Rewards & Recognition
• Wellbeing & Mental Health
• Work-Life Balance
• Fun Perks

SPECIAL NOTATION

The preceding statements are intended to describe the general nature and level of work being performed by people in this position. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills. The Employer retains the right to change or assign other duties to this position.

PHYSICAL REQUIREMENTS

Work is performed in an office environment and requires the ability to operate standard office equipment such as a computer and phone. Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift carry push pull or otherwise move objects. Repetitive motion. Substantial motions of the wrists hands and/or fingers. The person is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading. Occasional mobility required to attend in-person meetings and complete various office tasks. Work may be performed in companys setting home or hybrid.

EEO STATEMENT

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age race color religion sex sexual orientation gender identity national origin disability or veteran status.

ACCOMMODATIONS REQUEST

Greenheck Group complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. To request an accommodation for the application or interview process please email with your name job title posting number and requested accommodation.

RECRUITING FRAUD ALERT

At Greenheck Group your personal information and online safety are our top priorities. Our recruiters will only direct candidates to apply through our official career page at We will never request payments financial account details or sensitive information such as Social Security numbers. If youre unsure about the legitimacy of a message please contact for verification.

If youre looking for a place to grow while working with happy enthusiastic values-based people youll enjoy your career with us!