INFORMATION TECHNOLOGY SUPPORT TECHNICIAN II (SR-15) [2 vacancies]
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Job Location:
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Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Position Information
Provide hands-on technology support that keeps City operations running smoothly while building a stable and rewarding public service career.
What Youll Do- Install assemble disassemble move troubleshoot test provide emergency repair monitor and maintain computer resources (e.g. computers monitors software products communication hardware/software etc.).
- Provide technical information and training for users.
- Receive calls from the City users with IT problems and attempts to resolve the problem to the satisfaction of the users.
- Deal with any information technology hardware/software/network infrastructure that is required by the end user to provide continuous connectivity from the desktop to other computer devices throughout the communications network (LAN).
- Requires moderate lifting of computer equipment.
Enjoy excellent employment benefits including generous time off (up to 21 vacation days 21 sick leave days and holidays) comprehensive health coverage retirement plan career development and much more! View details about all our available benefits by clicking on the Benefits tab at the top of this posting or visitinghttps:// today and take the first step toward a lasting career!Additional Job Information
Some notifications may be sent via e-mail. You are responsible for monitoring instructions and correspondence from this office by checking your email account in a timely manner. To ensure proper delivery please make sure you:
- use a valid e-mail account;
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Notifications may also be sent via text message if opted into the service. Data and text messaging fees apply.Minimum Qualification Requirements
At time of application you must be a citizen national or permanent resident alien of the United States or a non-citizen eligible under federal law for unrestricted employment.
EDUCATION REQUIREMENT:Equivalent to graduation from high
work experience which demonstrated the ability to
perform the essential functions of the job may be substituted for
education.
EXPERIENCE REQUIREMENT:
Two years of specialized work experience which demonstrated effective use of personal computers peripheral equipment and a variety of applications such as word processing electronic mail spreadsheet and data base management.- One year of which must have involved providing technical assistance and advice to users in resolving hardware and software problems by diagnosing and interacting with the users to provide technical instruction and information.
- Knowledge of personal computers peripheral equipment such as printers modems disk drives and scanners and various application software such as word processing electronic email spreadsheet data base etc.;
- Knowledge of basic networking concepts;
- Knowledge of basic diagnostic methods and procedures to resolve user problems and the ability to provide effective on-site and telephone support services to system users in the diagnoses and resolution of user problems;
- Knowledge of methods and techniques of training for individuals and groups and the ability to plan coordinate and provide technical assistance instructions and training on the proper use of a variety of computer equipment and application programs;
- Ability to install and maintain computer hardware and software applications based on established practices and procedures;
- Ability to evaluate software programs; functionality and effectiveness in meeting user needs;
- Ability to plan organize and work independently.
Substitution:- An Associate of Science (AS) degree in Computer Science from an accredited four-year college or university may be substituted for up to one year of the required experience.
- A Bachelors degree in Information Computer Science (ICS) or Management Information Systems (MIS) from an accredited four-year college or university may be substituted for the two years of required experience.
The substitution must be met at the time of application. Education obtained outside of the United States must be comparable to a degree earned at an accredited college/university in the United order to receive credit for the education a foreign credential evaluation (FCE) must be provided. We also reserve the right to request further information about your academic program evidence of comparability or an original transcript.Education Verification: Education information must be listed clearly on your application. If available please attach a legible electronic copy of your diploma official transcripts and/or applicable foreign credential evaluation to your application. As part of the hiring process you may be asked to furnish documentation to verify your education to move forward for further consideration.Examination Process
If you qualify for the position your name will be eligible for consideration for current vacancies and future job openings with this job title. Screening will be based on the education experience and other job-related information provided in your application. Failure to provide sufficient information may result in your application being rejected or your receiving a lower rating. All information provided on an application is subject to verification. As applicable false or misleading statements or omissions of material facts are grounds for disqualification and/or termination of employment with the City and County of Honolulu.
Required Experience:
IC
Key Skills
- Computer Science
- SQL
- Active Directory
- Customer Service
- Incident Management
- Access Points
- OS
- Asset Management
- Linux
- VPN
- User Accounts
- Desktop
- Backup
- Technical Support
- Application Support
