ServiceNow Platform Architect

MatchPoint Solutions is a fast-growing young energetic global IT-Engineering services company with clients across the US. We provide technology solutions to various clients like Uber Robinhood Netflix Airbnb Google Sephora and more! More recently we have expanded to working internationally in Canada China Ireland UK Brazil and India. Through our culture of innovation we inspire build and deliver business results from idea to outcome. We keep our clients on the cutting edge of the latest technologies and provide solutions by using industry-specific best practices and expertise.

We are excited to be continuously expanding our team. If you are interested in this position please send over your updated resume. We look forward to hearing from you!

Job Title: ServiceNow Architect

Location: Hyderabad Bangalore & Pune (Hybrid 3 Days WFO)

Employment Type: Full-time / Contract

Salary: 32 LPA

15 years overall IT experience with 10 years on ServiceNow including at least 2 end-to-end ServiceNow platform implementations.

Role Summary

The ServiceNow Platform Architect is a senior technical leader responsible for architecting designing and hands-on implementation of the ServiceNow platform at enterprise scale. This role leads multiple agile delivery teams and ensures the platform is implemented in alignment with CSDM v5 ITIL best practices and ServiceNow Zurich release capabilities with a strong emphasis on automation scalability and out-of-the-box (OOB) leverage.

The architect will work closely with business stakeholders SMEs Product Owners Business Analysts and development teams to deliver a cohesive future-ready ServiceNow ecosystem across ITSM ITOM CMDB automation governance and enterprise planning domains.

Key Responsibilities

Platform Architecture and Technical Leadership

• Define and own the end-to-end ServiceNow platform architecture ensuring scalability performance security and upgradeability
• Act as the technical authority across multiple ServiceNow product implementations and agile teams
• Lead architectural decisions aligned with ServiceNow best practices and CSDM v5
• Ensure minimal customization and maximum adoption of OOB features workflows and AI-driven capabilities

ServiceNow Implementation and Delivery

• Architect and implement ServiceNow modules including:
• CMDB (CSDM v5 aligned) Service Catalogue
• ITSM Pro
• Now Assist
• ITOM (Discovery Service Mapping Event Management)
• Workflow Data Fabric (WDF)
• Integration Hub
• Strategic Portfolio Management (SPM)
• Integrated Risk Management (IRM)
• Enterprise Architecture (EA)
• Drive automation-first design using Flow Designer Integration Hub RPA Hub Now Assist agents and AI/ML capabilities
• Lead Discovery and CMDB design including CI classes relationships data quality reconciliation and governance models
• Design and govern service models business services and application services aligned to business capabilities

CMDB and ITIL Excellence

• Design and govern CMDB architecture aligned to CSDM v5 ensuring:
• Data accuracy completeness timeliness and integrity
• Clear ownership stewardship and lifecycle management
• Apply ITIL best practices across Incident Problem Change Request Asset and Service Portfolio Management
• Define CMDB health metrics audit mechanisms and continuous improvement processes

Integration and Automation

• Design and Oversee Integrations between ServiceNow and:
• Custom on-prem applications
• Cloud platforms (Azure AWS GCP)
• Enterprise tools (monitoring security finance HR ERP)
• Leverage Integration Hub REST/SOAP APIs MID Servers and event-driven patterns
• Act as a thought leader in automation driving adoption of intelligent workflows agentic AI and low-code/no-code capabilities
• Knowledge of using Python APIs Now Assist and Virtual Agents to create new custom automation Flows.
• Knowledge of Integration Hub and RPA Hub.

Agile Delivery and Stakeholder Engagement

• Technically lead multiple agile development teams across sprints and program increments
• Collaborate closely with SMEs Product Owners Business Analysts Developers and Business Leaders
• Translate business outcomes into scalable technical designs and delivery roadmaps
• Communicate complex technical concepts clearly to both technical and non-technical stakeholders

Required Skills and Experience

Core Requirements

• 15 years of overall IT experience
• Proven experience designing and implementing at least 2 complete ServiceNow instances covering multiple product families
• Deep hands-on expertise with ServiceNow Zurich release
• Strong experience with:
• CMDB architecture and CSDM v5
• ITSM Pro ITOM Discovery Service Mapping
• Integration Hub WDF Flow Designer
• SPM IRM Enterprise Architecture
• Strong understanding of ITIL processes and service lifecycle management
• Extensive experience with enterprise-scale automation

Technical Skills

• ServiceNow scripting (JavaScript Glide APIs)
• REST/SOAP integrations and MID Server architecture
• Data modeling CI reconciliation and normalization
• Performance security and upgrade-safe design
• Cloud and hybrid integration patterns

Leadership and Communication

• Excellent verbal and written communication skills
• Proven ability to influence architecture decisions and lead without authority
• Experience working with senior business and technology stakeholders
• Strong mentoring and coaching capability for technical teams
• Knowledge of agile processes using Scrum/SAFe

Desirable Certifications

• ServiceNow Certified Technical Architect (CTA) or Certified Master Architect
• ITIL v4 certification
• ServiceNow CIS certifications (ITSM ITOM Discovery SPM IRM)

MatchPoint Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.