Key Account Manager

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Job Description Key Account Manager

Role comprises of KAM / Sr. FM / Sr. PM Person needs to manage these 3 profiles.

Position Overview

The Key Account Manager in Facilities Management is responsible for managing and developing strategic client relationships within JLLs facilities management portfolio. This role focuses on ensuring exceptional service delivery driving client satisfaction and identifying growth opportunities within assigned key accounts.

This position oversees the comprehensive management of an organizations physical infrastructure ensuring optimal functionality safety and efficiency of buildings and facilities. This strategic role combines operational expertise with leadership responsibilities to maintain and enhance the workplace environment while supporting business objectives

Key Responsibilities

Develop and implement property management strategies aligned with client objectives

Oversee property operations including maintenance security and vendor management

Prepare and manage annual operating budgets and capital expenditure plans

Conduct regular property inspections and implement preventative maintenance programs

Ensure compliance with building codes regulations and safety standards

Coordinate projects and property renovations

Prepare detailed property performance reports for clients and senior management

Implement sustainability initiatives to improve energy efficiency and reduce operating costs

Respond to emergency situations and develop contingency plans

Detailed Responsibilities

Property Facilities Operations Management

Develop comprehensive property management plans with clear objectives strategies and performance metrics

Daily oversight includes coordinating maintenance activities managing vendor relationships and supervising facilities staff. The role involves ensuring compliance with health safety and environmental regulations while maintaining high standards for building systems including HVAC electrical plumbing and security systems.

• Conducting daily site rounds to ensure proper maintenance of all structures/ building facilities and services are carried out.

Conduct weekly property inspections to identify maintenance issues and ensure compliance with quality standards

Managing entire soft services including the cleanliness and hygiene of all areas of office floors common areas restrooms cafeteria meeting rooms etc.

Managing and maintaining high standards for various soft services including housekeeping cleaning waste management pest control. reception management canteen operations event management parking etc.

Oversee all maintenance activities including preventive maintenance programs and emergency repairs

Manage security protocols and systems to ensure tenant and property safety

Coordinate janitorial services and maintain cleanliness standards throughout common areas

Implement seasonal maintenance procedures (Monsoon preparedness etc.)

Ensure all building systems (mechanical electrical plumbing fire/life safety) operate efficiently

Maintain accurate property records including drawings warranties permits and certificates

To establish engineering & operational procedures & roll out the same for site staff

To establish contacts with local authorities for facility related issues and for all statutory related compliance at all times.

To review the maintenance/service practices of M&E contractors to deliver quality work practices as per SLA

To plan & ensure smooth operations of all mechanical electrical plumbing & civil works pertaining to the facility

Ensure all technology tools at the site are working fine. Support introduction of new tools and ensure the team is trained to use the new tools.

Periodically inspection of logbooks history card checklist escalation charts & PPM schedules etc. for a better management of engineering systems

To ensure an up-time of 100% and set up the practices to deliver seamless service.

To ensure all statutory documents & licenses are updated like Fire Lift DG form Pollution Control Etc. related to M&E operations.

To implement energy management program to reduce the cost on utilities.

To plan implement & adhere to 52 weeks annual M&E maintenance schedule. Coordinate with FM /business OEM for fixing the dates for the shutdown.

To participate during emergency evacuation procedure and manage health & safety issues.

All EHS policies and protocols to be given top priority. Follow No Safety No Work

Financial Management

To ensure proper planning & managing of the CAPEX & OPEX budgets for engineering & operational expenses

Monitor and analyse monthly financial performance against budgets

Review and approve all property-related invoices within established authority limits

Prepare variance reports with detailed explanations for financial deviations

Identify cost-saving opportunities without compromising service quality

To ensure proper planning of critical spares for all installations as per manufacturer recommendation and inventory control.

Ensure all critical systems in the building to have AMCs in place.

To coordinate with JLL finance on monthly accruals update & invoice processing

Keep a close track of utility bills and take steps to reduce energy water consumption YoY

• Manage account profitability through effective cost control budget management and pricing strategies. Monitor financial performance against targets and implement corrective actions when necessary. Support the development of annual budgets and long-term financial planning for assigned accounts.

• Preparation of cost sheet raising POs and Invoicing Tracking AR / AP . Ensuring timely vendor payments

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  Relationship Management with Agencies / Stakeholders

  Develop and maintain strong relationships with Agency SPOCs at all levels

  Respond to Agencies requests within JLLs established service level agreements

  Issue timely and clear communications to agencies regarding building operations

  Vendor Management

  Select qualified service providers through competitive bidding processes

  Negotiate service contracts to optimize quality and cost-effectiveness

  Conduct quarterly vendor performance reviews if needed .

  Ensure compliance with JLLs vendor management protocols and ethical guidelines

  Process vendor payments according to contract terms

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  Client Relationship ManagementServe as the primary point of contact for assigned key accounts building and maintaining strong strategic partnerships with senior client stakeholders. Develop deep understanding of client business objectives operational requirements and facilities management needs. Conduct regular business reviews and strategic planning sessions to align service delivery with client goals.

  Service Delivery ExcellenceOversee the delivery of integrated facilities management services including maintenance cleaning security catering and workplace services. Ensure service level agreements are consistently met or exceeded while maintaining cost effectiveness. Collaborate with operational teams to resolve issues quickly and implement continuous improvement initiatives.

  Business DevelopmentIdentify and pursue expansion opportunities within existing accounts including additional services new locations or enhanced service levels. Prepare and present proposals for service enhancements or contract renewals. Work closely with business development teams to support new opportunity identification and pursuit activities.

  Sustainability Initiatives

  Implement energy-efficiency measures to reduce property consumption

  Execute waste reduction and recycling programs

  Support JLLs corporate sustainability objectives at the property level

  Communicate sustainability achievements to JLL clients stakeholders

  Compliance & Risk Management

  Ensure property compliance with local & state regulations

  Maintain all necessary permits and certificates of occupancy

  Coordinate required inspections of life safety systems elevators and other regulated equipment

  Implement risk management protocols to minimize liability

  Maintain proper insurance coverage for property operations in alignment with client

  Document and address all incidents according to established procedures

  Ensure compliance with JLLs corporate policies and procedures

  Team Leadership

  Manage onsite JLL Supervise on-site FM team including assistant managers and executives (soft and tech)

  Provide clear direction and performance expectations to team members

  Conduct regular performance reviews and develop improvement plans when needed

  Identify training opportunities to enhance team capabilities

  Foster a collaborative and service-oriented culture

  Ensure proper staffing levels to meet property / facility needs

• Business DevelopmentIdentify and pursue expansion opportunities within existing accounts including additional services new locations or enhanced service levels. Prepare and present proposals for service enhancements or contract renewals. Work closely with business development teams to support new opportunity identification and pursuit activities.

Required Qualifications

• Business DevelopmentIdentify and pursue expansion opportunities within existing accounts including additional services new locations or enhanced service levels. Prepare and present proposals for service enhancements or contract renewals. Work closely with business development teams to support new opportunity identification and pursuit activities.

Proven track record managing at least 200000 square feet of commercial space

Strong financial acumen with budget responsibility of the entire property

Excellent communication and client relationship skills

Knowledge of building automation systems and energy management technology

Experience with capital improvement project management

Experience of managing FM services of independent standalone building

Skills & Competencies

• Leadership and team management

• Financial management and budgeting

• Contract negotiation and vendor management

• Client Relationship & Customer centric approach

• Project management & People Management

• Problem-solving and decision-making skills

• Adaptability and flexibility

Essential SkillsExcellent communication and presentation skills with ability to engage effectively with Leadership and senior stakeholders. Strong analytical and problem-solving capabilities with experience in financial analysis and budget management. Proven track record of managing complex client relationships and driving customer satisfaction.

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If this job description resonates with you we encourage you to apply even if you dont meet all the requirements. Were interested in getting to know you and what you bring to the table!

At JLL we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities we analyze your application for relevant skills experiences and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role yourepursuing.

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