Senior Field Service Supervisor

Honeywell Vindicator is a leader in providing integrated security solutions for a wide range of industries. Our commitment to innovation quality and customer satisfaction drives us to deliver cutting-edge technology and exceptional service.

We are seeking a highly motivated and experienced Sr Field Service Supervisor to lead our team in delivering outstanding support and solutions for our security integrations. This role will be crucial in strengthening relationships with security end users and integrators ensuring seamless deployment of Honeywell Vindicator products and maintaining high standards of service excellence.

As a Senior Field Service Supervisor here at Honeywell you will lead the Vindicator Technologies service/project operations to deliver best in class services to exceed customer expectations and deliver planned financial performance. Develop skills information and management discipline necessary to deliver services in a timely manner at planned gross margins leveraging Honeywell tools processes and best practices.

KEY RESPONSIBILITIES

Managing a portfolio of government contracts within global locations. To lead a team of Field Service Technicians in partnership with Honeywell sub-contractors to deliver planned installation and reactive maintenance service in compliance with contract KPIs SLAs and Honeywell and Customer requirements. Typical services covered are:

• Global US Government Customer Base
• Vindicator Intrusion Detection Systems Vindicator Access control systems Integrated CCTV systems

1. Leadership and Team Management:
   • Lead mentor and manage the Professional Services team fostering a collaborative and high-performance culture.
   • Develop training programs to enhance the skills and knowledge of team members on Honeywell Vindicator systems and integrations.
   • Assign and schedule field service technicians to meet customer demands and service level agreements.
2. Client Engagement and Relationship Management:
   • Build and maintain strong relationships with key security integrators and customers.
   • Serve as the primary point of contact for escalated service issues and ensure timely resolution.
3. Project Management:
   • Oversee project planning execution and delivery for integrator professional services.
   • Ensure projects are completed on time within budget and to the satisfaction of clients.
4. Service Improvement and Innovation:
   • Evaluate existing service offerings and identify areas for improvement.
   • Work closely with the product development team to provide feedback on customer needs and expectations.
5. Technical Expertise:
   • Maintain a deep understanding of Honeywell Vindicator products and security integration solutions.
   • Provide technical guidance and support to integrators during installation and troubleshooting processes.
6. Reporting and Performance Metrics:
   • Develop and track performance metrics to evaluate the effectiveness of the Professional Services team.
   • Prepare regular reports on service delivery project status and client satisfaction.

YOU MUST HAVE

• Bachelors degree in Business Administration Computer Science Engineering or a related field.
• Minimum of 10 years of experience in security integration and professional services
• 10 Years Vindicator Product Experience and experience in building services. Thorough knowledge of Project management & field service operations and financial processes.
• Proven leadership and team management experience.
• Strong technical knowledge of security systems particularly Honeywell Vindicator products.
• Experience in handling government customers /PSUs.
• Ability to effectively manage and prioritize multiple projects and tasks
• Experience in driving process improvements and implementing best practices
• Strong problem-solving and decision-making abilities
• Security Clearance
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and manage multiple projects simultaneously.
• Familiarity with project management methodologies and tools.

WE VALUE

• Relevant certifications in project management (e.g. PMP) or security integration.
• Experience working with security integrators in a similar role.
• Understanding of regulatory requirements and standards in the security industry.

BENEFITS OF WORKING FOR HONEYWELL

In addition to a performance-driven salary cutting-edge work and developing solutions side-by-side with dedicated experts in their fields Honeywell employees are eligible for a comprehensive benefits package. This package includes employer-subsidized Medical Dental Vision and Life Insurance; Short-Term and Long-Term Disability; 401(k) match Flexible Spending Accounts Health Savings Accounts EAP and Educational Assistance; Parental Leave Paid Time Off (for vacation personal business sick time and parental leave) and 12 Paid Holidays. For more information: HONEYWELL

Honeywell International Inc. (NYSE: HON) invents and commercializes technologies that address some of the worlds most critical challenges around energy safety security air travel productivity and global urbanization. We are a leading software-industrial company committed to introducing state-of-the-art technology solutions to improve efficiency productivity sustainability and safety in high growth businesses in broad-based attractive industrial end markets. Our products and solutions enable a safer more comfortable and more productive world enhancing the quality of life of people around the globe. Learn more here: application period for the job is estimated to be 40 days from the job posting date; however this may be shortened or extended depending on business needs and the availability of qualified candidates. Posting Date: January 30 2026.