Recovery Support Coordinator

At Groups we know recovery is possible and no one should have to do it alone. As a Job Title youll be part of a team name team helping individuals reclaim their lives through evidence-based treatment and human connection. Youll work in a mission-driven environment where your compassion integrity and drive for progress truly change lives.

Were more than a treatment provider were a recovery community. And were growing.

Join us as we transform addiction health care one life at a time.

Overview

The Recovery Support Coordinator at Groups is a vital member of the care team working directly with members to provide recovery support services and coordinate care across clinical social and community settings. The Recovery Support Coordinator assists a defined panel of 160-180 members with Health-Related Social Needs (HRSN) treatment engagement seamless care coordination and overall member wellness throughout their recovery journey. Recovery support interventions are an integral part of our care model driving positive member outcomes and engagement in treatment. This position reports to the Recovery Operations Supervisor and receives clinical supervision from the local clinical leadership team.

Salary range: $43000-$50000/ year *Based on experience and education
Schedule: Monday - Thursday 9am - 7pm

What Youll Do

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Member Support & Care Coordination

• Collaborate with a multidisciplinary care teamincluding counselors prescribers and other cross-functional team membersto ensure the delivery of high-quality member-centered care. This includes participation in regular interdisciplinary case conference meetings to drive care team decision making.
• Build trusted relationships with members to drive change and assist members in achieving their recovery goals through empathy motivational interviewing and the use of lived experience (where applicable).
• Assist members in identifying personal and treatment-related goals providing individual coaching coping skill support and engagement in recovery activities.
• Support unengaged members to reengage in treatment services through intensive outreach interventions.
• Support new members by introducing them to the Groups care model and supporting them through the transition to care through outreach and engagement efforts.
• Provide in-person virtual and telephonic support based on member and regional needs.
• Maintain a shared caseload collaborating with the care team to ensure coordinated service delivery and removal of barriers to care.
• Support the completion of care pathways for members who are in special populations (i.e. members at the highest risk of disengagement or a poor outcome).
• Link members to healthcare behavioral health social service and community-based resources; follow up to confirm needs are met.
• Assist members in navigating practical systems such as insurance pharmacy housing and transportation empowering them to advocate for their own needs.
• Manage referrals releases of information (ROIs) and other documentation to facilitate smooth transitions of care.
• Serve as a community connector and advocate promoting recovery-positive language reducing stigma and fostering inclusion within community networks. Become an expert in local community resources and recovery networks.

Administrative & Operational Support

• Deliver outstanding customer service to members visitors and community partners.
• Maintain accurate timely and compliant documentation in the electronic health record (EHR).
• Support daily operations including group facilitation logistics scheduling assistance office maintenance and safety standards.
• Assist clinicians providers and members with treatment-related tasks including prescription management toxicology submissions prescription coordination appointment scheduling and responding to member inquiries via various communication channels (phone SMS email chat etc.).
• Participate in weekly interdisciplinary team meetings and ongoing continuing education as required.

Other Duties & Responsibilities :

• Engage in community outreach activities and education as necessary.
• Perform other duties as assigned.

What Youll Bring

• High school diploma required; Associates degree in Social Services Human Services Psychology or related field preferred.

• Peer Support Specialist / Peer Recovery Coach certification may be preferred or required in select programs or states if applicable.
• Minimum of two (2) years experience in case management care coordination peer support or a related field preferred; and experience working with individuals with substance use or mental health challenges preferred.
• Experience using Electronic Health Records (EHR).
• Reliable internet access (50M download / 10M upload) and strong WiFi if working remote.
• Must meet state-specific background screening and pre-employment requirements (which may include fingerprinting drug testing CPR/First Aid or health screening).
• Valid drivers license and access to a vehicle (if role includes community travel).

Knowledge Skills and Abilities:

• Strong interpersonal and communication skills with the ability to build trust and motivate members in recovery.
• Knowledge of recovery-oriented care harm reduction motivational interviewing and trauma-informed practices.
• Ability to identify and navigate and connect members to appropriate community resources and support systems.
• Excellent organizational and time-management and problem-solving skills with the ability to handle multiple priorities.
• Ability to maintain confidentiality professional boundaries and a high standard of ethics.
• Proficiency in G-Suite email electronic medical records and other digital tools.
• Strong problem-solving skills and adaptability in a team-based environment.
• Commitment to Groups mission and values including member-centered care and recovery support.
• Ability to work evenings or flexible hours as needed.

Why Join Groups

• Be part of a compassionate purpose-driven team transforming addiction care through evidence-based person-centered treatment.
• Make a tangible impact in your community especially in areas hit hardest by the opioid crisis.
• Work in a culture that values integrity excellence progress compassion and community.
• Advance your career through our structured professional development including 40 paid hours and $500 annually along with clear growth pathways and ongoing mentorship.
• Access robust benefits including medical dental vision mental health 401K and Wellbeing Week.
• Receive training and support to deliver high-quality careincluding clinical supervision and skill-building through care team training series.
• Join a mission-driven organization that embraces harm reduction lived experience and stigma-free care.
• Collaborate with a team that celebrates progress shares responsibility and cares deeply for one another our members and the life-changing work we do.
• Every day your work saves lives and expands whats possible in recovery.

We change lives. Join us.