IT Field Support Engineer (MSP experienced)
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Job Location:
Los Angeles, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
5 hours ago
Vacancies:
1 Vacancy
Job Summary
Field Technician (Tier 1Tier 2) MSP
Location: West Hollywood & Beverly Hills CA
Type: Full-Time
Salary: $75000
Work Environment: Field-based / Client On-Site
About the Company
We are an established Managed Service Provider headquartered in New York City with a growing presence in Los Angeles. Our team supports a wide range of professional creative and executive clients who expect white-glove service and rock-solid technology. As our LA office continues to expand were looking for a client-facing Field Technician who enjoys being on-site solving problems and building trusted relationships.
Position Overview
This role is ideal for an MSP-experienced technician operating at the Tier 1Tier 2 level who wants to be in the field not stuck behind a ticket queue all day. Youll provide hands-on IT support at client locations throughout West Hollywood and Beverly Hills handle escalations from the service desk and work closely with senior engineers on more complex issues. There is a clear path for growth into a Senior Engineer role as your skills and responsibilities expand.
Key Responsibilities
Provide on-site technical support for MSP clients in West Hollywood Beverly Hills and surrounding areas
Troubleshoot and resolve Tier 1Tier 2 issues involving desktops laptops printers networks and basic server environments
Handle escalated tickets from the remote service desk and see them through to resolution
Install configure and support Windows and macOS systems in professional client environments
Assist with new user setups hardware deployments and office moves
Perform basic network troubleshooting (firewalls switches Wi-Fi cabling)
Document work clearly and accurately in the ticketing system
Communicate professionally and confidently with end users executives and office managers
Represent the company on-site with a polished customer-first mindset
Required Experience & Skills
Prior experience working for a Managed Service Provider (MSP) required
Strong Tier 1 skills with growing Tier 2 troubleshooting ability
Experience supporting Windows and macOS environments
Working knowledge of Microsoft 365 (user management Outlook Teams OneDrive)
Basic networking knowledge (TCP/IP DHCP DNS Wi-Fi)
Comfortable working directly with clients in professional high-expectation environments
Strong communication and documentation skills
Reliable transportation and ability to travel frequently between client sites
Nice to Have
Experience with RMM and PSA tools (ConnectWise Autotask etc.)
Exposure to Azure AD / Entra ID Intune or basic server administration
Previous experience supporting executive or high-touch clients
Growth & Advancement
This role is designed as a stepping stone to a Senior Engineer position. Technicians who demonstrate strong technical growth ownership of issues and excellent client rapport will have the opportunity to take on more advanced projects escalations and leadership responsibilities over time.
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Active Directory
- Technical Documentation
- Windows
- On-Site Support
- Test Equipment
- Linux
- Internet
- Preventive Maintenance
- Technical Assistance
- Troubleshoot
- Problem Resolution
- Setup
- hardware
- Technical Support
- UNIX
About Company
We are a boutique IT recruiting agency that strictly works with IT consulting companies and managed services providers. We place candidates on a permanent, full time basis (no contract or contract-to-hire positions).
