IT SR Systems Engineer

The Vulnerability Security Patch Management team is seeking a Senior IT Systems Engineer who can plan design and implement Server and Endpoint vulnerability remediation solutions with minimal direction. This role will also lead SWAT campaigns that improve and govern Mayo Clinics vulnerability remediation practices. The Senior Engineer is results oriented multi-disciplined and comfortable in implementing system security solutions in multi-vendor environments and works collaboratively within IT Infrastructure IT Application Support and Risk to ensure a safe compliant and resilient environment.

Responsibilities

Collect and analyze information to identify vulnerabilities and potential for exploitation

Match technical solutions and OIS goals with business requirements across IT and adjust as needed

Work with endpoint application and IT infrastructure to accomplish OIS vulnerability remediation goals

Establish timelines and delivery capabilities that align with business needs

Develop test troubleshoot support and lead SWAT vulnerability remediation campaigns

Keep abreast of the latest trends and best practices in IT systems engineering and Vulnerability Response and cybersecurity frameworks.

Identify new areas for improvement or enhancements.

Under general supervision and guidance the Senior IT Systems Engineer is responsible for the maintenance and support of moderately complex systems software and hardware computer systems at multiple Mayo Clinic sites. The Senior IT Systems Engineer will actively monitor and respond to technical hardware and software problems utilizing hardware and software testing tools and techniques as well as assist in managing overall system capacity. He/she may interface with vendor support service groups or other external support teams to ensure proper escalation during outages or periods of degraded system performance. The Senior IT Systems Engineer will also be expected to contribute to the selection implementation and maintenance of custom system software and/or the installation and maintenance of purchased systems software plus the configuration and support of hardware systems across Mayo Clinic. The Senior IT Systems Engineer may also be asked to evaluate new products/technologies to determine impact on existing system configurations; assist with cost/benefit analysis and feasibility studies; and assist in preparation and presentation of proposals that consider alternatives and business case gains needed for comprehensive institutional consideration. The Senior IT Systems Engineer is required to produce and maintain documentation such as systems requirements designs resource inventories and plans as requested by the work unit leadership; works effectively across departmental organizations gaining consensus of stakeholders. Work will be reviewed for quality timeliness and adequacy at predetermined milestones. It is important that the individual develops and maintains effective relationships with the I.T. technical staff and management across all Mayo sites in the support of multiple projects simultaneously. May be asked to perform consulting tasks or act as an information resource and/or mentor both internally and externally to the work unit. Consistently demonstrated the ability to take responsibility and accountability for managing work with little or no direct supervision. Demonstrated ability to multi-task and prioritize issues appropriately. Must have demonstrated the ability to interact effectively with a variety of personnel at multiple sites. Candidates must demonstrate proficient verbal and written communication skills using English. Occasional weekends and evening coverage will be required. Participation in 24 x 7 on-call rotation also required. Must be able to see and hear within normally acceptable standards.

This vacancy is not eligible for sponsorship/ we will not sponsor or transfer visas for this position. Also Mayo Clinic DOES NOT participate in the F-1 STEM OPT extension program.

This position requires a Bachelors degree plus 3 years of demonstrated technical experience or an Associate degree plus 5 years of demonstrated technical experience. A high school diploma and 7 years of demonstrated IT technical experience focused on managing operating systems including configuration internals and maintenance processes in a large complex organization like Mayo Clinic may be considered in lieu of the working in healthcare technology.
Bachelors degree in computer science information systems engineering or related field; Masters degree in a relevant technical discipline helpful.
MCSE CCNA or other IT related certifications.
Qualified candidates should have demonstrated experience in managing operating systems including configuration internals and maintenance processes.
Qualified candidates should have knowledge of system design principles software development methodologies project management methodologies and some computer programming and/or system support experience.
Experience managing both custom developed and vendor-supplied applications helpful.
Advanced knowledge of multiple operating systems including configuration internals and maintenance processes.
A working knowledge of the following is preferred: Client/Server application architecture Clustering VB and scripting tools; MS SQL Server Oracle My SQL DB2 or Sybase; Web Architecture including HTML JavaScript Active Server Pages (ASP) PHP; Network topologies and protocols e.g. IEEE 802.3 802.11a/b/g 802.1x TCP/IP; SAN NAS virtualized storage environments.
Experience in system hardware design ordering configuration testing and implementation of large projects.
Proficient verbal and written communication skills using English.

Additional Qualifications:

Exceptional organizational and communication skills are required.

Advanced knowledge of Windows and/or Red Hat Linux systems and configurations is required.

Advanced knowledge of automating solutions with MECM and Ansible is preferred.

Advanced knowledge of implementing solutions using GPO and AD is preferred.

Knowledge of certificate vulnerability remediation is preferred.

Knowledge of ServiceNow reporting a plus.

Knowledge of Rapid7 Prisma and/or Veracode system scanning is a plus.

Knowledge of Container architecture is a plus.