Customer Service Representative
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Job Location:
Fairfax, VA - USA
Monthly Salary:
Not Disclosed
Posted on:
9 hours ago
Vacancies:
1 Vacancy
Job Summary
Are you a highly motivated individual with strong customer service and selling skills Are you looking for a career with an established and fast-growing company If so were looking for sales savvy candidates who are interested in a career with outstanding growth and earnings potential.
As a CSR you will use your experience and skills to follow up with leads and ultimately close business. You will be responsible for all sales activities within the center and will serve as the first point of contact for walk-in email and telephone customers. You will prepare estimates and work orders and execute various marketing programs while providing exemplary customer service building relationships and using consultative selling when dealing with customers.
Our ideal CSR is an outgoing focused and motivated individual with excellent listening skills who can deliver an extraordinary customer experience. We are looking for an individual with a strong desire to succeed the ability to develop lasting relationships and the skills to close sales through a consultative sales approach.
RESPONSIBILITIES
- Sells consultativelyand makes recommendations to prospects and clients using various products and Brand Standards
- Develops and maintains a database of qualified leads through referrals telephone canvassing direct mail and email
- Follows up on new leads and referrals resulting from telephone marketing and email activity
- Prepares estimates and establishes/maintains estimate follow-up procedures
- Communicates with customers on order status and changes in the production schedule
- Executes a variety of marketing functions including database mailings thank you cards press releases etc.
- Maintains an attractive retail environment (clean organized and functional)
- Helps as needed with reports close-out invoices and required paperwork
- Identifies and resolves customer satisfaction issues
- Performs other duties as needed such as answering the phone helping at the front counter consulting with customers etc.
QUALIFICATIONS
- High school diploma or GED required
- At least three years in retail or inside sales with excellent customer service experience
- Proven record of consistently hitting/exceeding sales targets or quotas
- Experience working under pressure with multiple tasks/projects
- Proficient computer and internet skills including Microsoft Office suite
- Strong verbal and written communication skills
- Basic math skills
- Strong organizational and time management skills
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Are you highly motivated, detail-oriented, and creative? Are you up for a challenge, eager to learn, and looking to join an established and fast-growing company...
