Senior Customer Success Manager
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Job Location:
Monthly Salary:
Posted on:
5 hours ago
Vacancies:
1 Vacancy
Job Summary
Are you ready to power the Worlds connections
If you dont think you meet all of the criteria below but are still interested in the job please apply. Nobody checks every box - were looking for candidates that are particularly strong in a few areas and have some interest and capabilities in others.
About the role:
As a member of the Customer Success team you will act as a champion for Kong customers. You will function as the primary post-sales point of contact for all technical product and support questions on a day-to-day addition you will help establish implement and run processes and projects that help deliver successful adoption of Kong this role you will have the opportunity to interface with everyone in the customer environment from developers to executives and represent our values every day as well as allow you to understand their business operational and technical needs to help them achieve the greatest value from Kong.
What you will do:
Engage with customers primarily through inbound requests.
Support onboarding new customers by validating and identifying their needs key project timelines potential challenges and risk factors
Drive adoption and implementation of Kong product features by leading hands-on product demonstrations and technical workshop sessions
Periodic review of Kong implementation through health checks
Understand advocate and document the customers use case architecture and roadmap
Work with customers to explore new use cases and expand Kongs API platform usage
Build active and meaningful relationships with customers and emerge as their trusted technical advisor and a partner
Participate in renewal or expansion discussions when looped in by Sales or Renewal teams for technical input
Effectively manage the tracking and resolution of customer escalations on behalf of products and services
Manage customer accounts with Kongs customer maturity model framework
And any additional tasks required by the manager.
What youll bring:
3-5 years of hands-on implementation experience with API gateway and/or API integrations in customer environments
Excellent communication skills and an ability to concisely articulate complex technical issues and solutions
Practical working knowledge of APIs and microservices architectures
Previous experience with Kubernetes and Cloud technologies (AWS GCP Azure)
Storytelling with data to articulate business value realised though Kong products
Strong collaboration and teamwork with cross-functional teams (sales product engineering marketing support etc.) to represent the voice of the customer.
Strong desire to tackle hard technical problems and proven ability do so with little or no direct daily supervision.
Experience managing multiple projects at a time while focusing on attention to detail and delivering results across multiple initiatives such as driving expansion customer satisfaction feature adoption and retention.
#LI-KS1
About Kong:
Kong Inc. a leading developer of API and AI connectivity technologies is building the infrastructure that powers the agentic era. trusted by the Fortune 500 and startups alike Kongs unified API and AI platform Kong Konnect enables organizations to secure manage accelerate govern and monetize the flow of intelligence across APIs and AI models. For more information visit .
Required Experience:
Manager
Key Skills
- Debugging
- Remote Access Software
- IT Service Management
- IOS
- Multithreading
- VPN
- Neo4j
- FISMA
- SSO
- Github
- Google Suite
- Troubleshooting
About Company
Kong is the most widely adopted API gateway and service mesh, powering the world’s APIs for modern architectures. Accelerate development and productivity today!
