Client Success Manager New York City

New York City, NY - USA

Yearly Salary: $ 85000 - 100000

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

About Vivvi

Vivvi provides child care and early learning for todays families. We partner with employers of all sizes to make exceptional full-time and backup care more accessible and affordable. With beautiful campuses flexible offerings and trained passionate care providers we provide parents with peace of mind while offering employers the most powerful tool for recruitment retention and productivity.

Our employer B2B business is a core and growing part of Vivvis platform. As more enterprise employers seek flexible modern care solutions demand for Vivvis services continues to grow. Our Client Success team works closely with CHROs HR and People Leaders through implementation launch and program renewal to deliver high impact programs that drive employee engagement and long- term partnership value.

Vivvi is seeking a Client Success Manager to help scale and support our growing portfolio of corporate partners. This person will work closely with our clients CHROs HR and People Leaders through implementation launch and renewal of their care benefits. This role is ideal for someone who enjoys building relationships translating data into insights and managing complex client engagements with care and precision.

As a Client Success Manager You Will:

Manage a portfolio of corporate client accounts across the full lifecycle including implementation launch renewal and expansion
Serve as the primary point of contact for HR People and Benefits leaders building trusted long-term relationships that support retention and growth
Analyze client data to surface actionable insights and provide clear data-driven recommendations to clients
Proactively identify risks and opportunities to drive client retention expansion and long-term account growth
Own client-facing communications presentations and materials across the client lifecycle ensuring accuracy consistency and brand alignment
Manage and optimize client communications in HubSpot including email campaigns workflows landing pages and templates tied to client programs events and key milestones
Coordinate webinar virtual and in-person event setup and follow-up

Apply Today If You:

Have experience supporting B2B or enterprise clients particularly in the employee benefits space
Are a deeply client service oriented professional who brings a culture of exceptional service and ownership to everything they do
Have a proven track record building trusted client relationships and delivering consistently high-quality experiences across multiple touchpoints
Possess a strong data fluency and analytical mindset with the ability to work comfortably with data sets reports and dashboards to identify trends assess performance and support client decision-making
Are proficient with HubSpot including email campaigns workflows landing pages and templates as well proficiency across Google Workspace and Canva.
Have experience working in Sales Force and other CRMs (preferred).
Has exceptional attention to detail and an eye for clean consistent design
Is a strong written and verbal communication skills with confidence presenting to client stakeholders
Are able to work in our NYC office 2-3 days per week.

Benefits

The perks of joining Vivvi as a Client Success Manager include

Full time role with the targeted annual salary range being $85000-$100000 per year
Investment in your growth and skill development as a member of the growing Central Office team
Competitive pay including stock options
Comprehensive benefits package for full-time employees (medical dental vision 401k etc.)
Flexible Paid time off
Free child care

Candidates must possess independent US work authorization.

We are proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race color ancestry national origin religion or religious creed mental or physical disability medical condition genetic information sex (including pregnancy childbirth and related medical conditions) sexual orientation gender identity gender expression age marital status military or veteran status or other characteristics protected by state or federal law or local ordinance.

One of Vivvis values is to treat each other with honor for the whole person (not just the roles we fulfill). This means we acknowledge each others rich experience cultures backgrounds perspectives and skills to reach the best outcomes. Applicants from diverse backgrounds are encouraged to apply.

Questions Reach out to us at and include your resume. We look forward to receiving and reviewing your application!

Required Experience:

Manager

About VivviVivvi provides child care and early learning for todays families. We partner with employers of all sizes to make exceptional full-time and backup care more accessible and affordable. With beautiful campuses flexible offerings and trained passionate care providers we provide parents with p...