Senior Analyst, Operations Controls & Governance

The Senior Analyst in the Operations Controls and Governance 1B team is responsible to provide risk and control guidance and support to the Operational teams within Manulife Retail and Wealth Investments and John Hancock Investment Management.

The Senior Analyst leads the review and documentation of the key risks and controls in the Risk and Control Inventory. The Senior Analyst is responsible to identify control gaps and propose corrective action plans to solve for issues. He / She ensures that appropriate control monitoring and testing is performed and adherence to Manulife global standards. The Senior Analyst will work with the Global Wealth Asset Management (GWAM) Operations Risk Management team to ensure all issues are reviewed and remediated accordingly in a timely manner.

The successful candidate will have background in the asset management industry in addition to significant experience with risk review (transaction processing risk continuity & resilience risk third party risk technology risk info security & privacy data and model risk regulatory compliance risk etc.) internal control testing and /or the management of operational risks. A keen ability to build relationships with the impacted stakeholders. Strong analytical skills and the ability to think outside the box offering multiple options for solutions.

Position Responsibilities:

• Lead or assist the establishment and completion of Risk and Control Self-Assessments for various operational business lines

• Coordinate among various second line of defence and operational teams to perform specific risk assessments

• Evaluate and recommend new controls where gaps have been identified

• Perform periodical test of controls in accordance with the defined testing plan report findings to management propose remediation plans and support the implementation with the Operational Team

• Maintenance of the Risk and Control Inventory

• Research and investigate independently new issues and innovations to maintain currency of technical expertise

• Collect review and manage internal risk incidents ensure entries are logged in timely and that corrective action plans (CAPs) are developed and implemented within the given deadlines

• Work with the Operational Leaders to review and respond to audit findings and recommendations and ensure audit points are closed within the expected timeframe

• Oversee the implementation of internal control process improvements based on audit points

• Improve current processes adding value and efficiencies

• Identify problems and propose solutions

• Collaborate with key partners such as Operational Leaders GWAM Risk Management team and Internal/External auditors

• Assist with metrics creation and reporting

Required Qualifications:

• 3 years of internal/external audit or equivalent business experience

• CPA candidate or in progress an asset

• Knowledge of audit methodologies control frameworks and risk management practices

• Knowledge of the Asset Management industry in Canada and USA

Preferred Qualifications:

• Experience working in a client-facing matrix project-based organization is preferred; typically gained through prior audit advisory consulting or public accounting experience in a Big Four or other professional services firm or other large organizations.

• Ability to quickly understand business processes and their risk implications analyze complex situations reach appropriate conclusions and make valuable and practical recommendations

• Ability to communicate clearly and concisely to effectively deliver key messages verbally and in writing and to listen and consider various perspectives

• Knowledge in Data Analytics considered as an asset

• Results oriented with a focus on quality delivering value and strong attention to detail

• Ability to balance priorities and meet deadlines

• Strong analytical and problem-solving skills

• Good organizational and planning skills

• Bilingual (French & English) is required - The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of Quebec.

When you join our team:

• Well empower you to learn and grow the career you want.

• Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team well support you in shaping the future you want to see.

#LI-WAM

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer

At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .

Referenced Salary Location

Salary range is expected to be between

If you are applying for this role outside of the primary location please contact for the salary range for your location. The actual salary will vary depending on local market conditions geography and relevant job-related factors such as knowledge skills qualifications experience and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits including health dental mental health vision short- and long-term disability life and AD&D insurance coverage adoption/surrogacy and wellness benefits and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays vacation personal and sick days and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S. please contact for more information about U.S.-specific paid time off provisions.