Salesforce Business Analyst

Union: Non-Union
Number of vacancies: 1
New or Replacement: New
Site: Ontario Power Generation (4th Floor)
Department: Business Intelligence & Innovation
Reports to: Manager
Salary Range: $73808 to $110700 annually
Hours: 37.5 hours per week
Status: Permanent Full-Time
Shifts: Days
Closing Date: March 31 2026

Position Summary
UHN is seeking a Salesforce Business Analyst to support and evolve Salesforce-based solutions used for research administration and research operations.

Supporting the Salesforce Product Manager this role will act as a critical bridge between research stakeholders and the Salesforce platform team. The successful candidate will translate research business needs into scalable Salesforce solutions that improve researcher experience operational efficiency compliance and data quality across the research lifecycle.

Duties

• Business Analysis & Stakeholder Engagement
  • Partner with research stakeholders including Research Finance Grants & Contracts Institutional Authorization and other research operations to understand business processes and pain points.
  • Elicit document and validate business and functional requirements for research-focused Salesforce solutions.
  • Translate requirements into user stories process flows and functional specifications.
• Salesforce Solution Support
  • Configure and enhance Salesforce Service Cloud and Experience Cloud features supporting research use cases (objects fields flows validation rules page layouts reports dashboards).
  • Support research workflows such as grant administration financial tracking approvals compliance obligations and researcher self-service.
  • Assist with user acceptance testing (UAT) release validation and production support.
• Delivery & Governance
  • Work closely with Salesforce Administrators Developers and Product Owners to ensure solutions align with platform standards and research governance.
  • Support backlog refinement prioritization and sprint planning activities.
  • Maintain high-quality documentation of requirements configurations and business processes.
• Adoption & Continuous Improvement
  • Support onboarding and change management for research users.
  • Identify opportunities to streamline research processes and improve data quality through Salesforce.
  • Act as a trusted advisor on Salesforce capabilities within the research context.

Qualifications :

• Bachelors degree in Business Health Administration Information Systems or equivalent practical experience.
• 3 years of experience as a Business Analyst supporting enterprise applications (CRM/Case Management platforms strongly preferred) required
• Demonstrated experience translating complex stakeholder needs into clear requirements (user stories process maps functional specs acceptance criteria) required
• Hands-on familiarity with Salesforce capabilities (objects/data model security concepts reporting and automation such as Flows) with the ability to work effectively alongside Admins/Developers required
• Strong facilitation and communication skills including running working sessions with research stakeholders and documenting outcomes required
• Experience supporting testing activities (UAT planning test scripts defect triage) and enabling successful releases required
• Salesforce certification (Administrator and/or Business Analyst) an asset
• Experience working in Agile/product delivery (backlog refinement sprint planning iterative delivery) an asset
• Familiarity with integration patterns and downstream reporting/analytics needs (e.g. data platforms BI teams) including data quality and governance considerations an asset

Additional Information :

Why join UHN
In addition to working alongside some of the most talented and inspiring healthcare professionals in the world UHN offers a wide range of benefits programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor allowing you to find value where it matters most to you now and throughout your career at UHN.

• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP access to Transit and UHN shuttle service
• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel restaurants parking phone plans auto insurance discounts on-site gyms etc.)

Current UHN employees must have successfully completed their probationary period have a good employee record along with satisfactory attendance in accordance with UHNs attendance management program to be eligible for consideration.

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates.  Please ensure you check your email regularly.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading inaccurate or incorrect UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest however only those selected for further consideration will be contacted.

Remote Work :

No

Employment Type :

Full-time