Host, Premium Club Experience

Powered by Passion. United by Purpose. Build for Impact.

At Maple Leaf Sports & Entertainment Partnership (MLSE) we exist to deliver the ultimate fan experience by lifting trophies spirits and communities united as one.

Were more than a workplace. We are a team of passionate people boldly building the future of sport and entertainment together. We believe in the power of play the strength of collaboration and the energy that comes from showing up with purpose.

From the ice to the pitch the hardwood to the digital arena were proud to be the driving force behind the Toronto Maple Leafs (NHL) the Toronto Raptors (NBA) Toronto FC (MLS) Toronto Argonauts (CFL) and development teams with the Toronto Marlies (AHL) Raptors 905 (NBA G League) Toronto FC II (MLS NEXT Pro League) and Raptors Uprising Gaming Club the Toronto Raptors Esports franchise in the NBA 2K League.

We bring these teams and world-class entertainment to life at our iconic venues including Scotiabank Arena BMO Field Coca-Cola Coliseum Ford Performance Centre BMO Training Ground and OVO Athletic Centre. Off the field we serve up elevated dining at e11even Real Sports and our signature club spaces like Hot Stove Club ScotiaClub and Platinum Club.

Through MLSE Foundation and MLSE LaunchPad we use the power of sport to help youth facing barriers reach their full potential. Since 2009 weve invested more than $45 million into Ontario communities -- and were just getting started.

This is what it means to be One MLSE: a culture where everyone plays a role everyone belongs and everyone contributes to something bigger than themselves.

So if youre ready to play with purpose grow with passion and win as one wed love to have you on our team.

** We know that great candidates come from a variety of backgrounds and experiences. Even if you do not meet every qualification listed we encourage you to apply. Your unique perspective transferable skills and lived experience may be exactly what were looking for. **

Job Description

The Host Premium Club Experience plays a critical on-site role in delivering elevated premium guest experiences at Torontos top live-event venues including Lake House at RBC Amphitheatre (Ontario Place grounds) and Rogers Stadium (Downsview).

Reporting to the Premium Clubs & Experiences leadership team this role supports the execution of the PSS & VIP Concierge Operating Model ensuring seamless guest flow exceptional service and operational excellence across all VIP and premium touchpoints on event days. The team supports the live event season which begins mid-May.

This position is ideal for hospitality professionals who thrive in fast-paced live-event environments demonstrate strong situational awareness and deliver confident polished guest service while working within structured event-day operations. This role offers hands-on experience within premium live-event operations at one of Canadas premier entertainment venues. Hosts gain exposure to VIP service delivery large-scale event logistics and cross-functional collaboration while contributing directly to best-in-class guest experiences.

Key Responsibilities

• Deliver high-touch concierge service to premium and VIP guests acting as a knowledgeable and professional on-site point of contact throughout the event journey.

• Execute event-day operations across assigned VIP Concierge stations including premium check-in club operations and key guest experience touchpoints.

• Verify guest credentials manage wristband distribution and support seamless premium arrival and check-in processes.

• Provide clear wayfinding and access guidance throughout large-scale indoor and outdoor venues.

• Escort VIP and premium guests to designated areas ensuring smooth transitions timely arrivals and adherence to event schedules.

• Support premium shuttle and transportation operations including guest validation boarding flow and real-time coordination with transportation teams.

• Address guest inquiries and resolve issues calmly and professionally escalating to leadership when appropriate.

• Support elevated guest experiences as directed maintaining the highest standards of discretion confidentiality and professionalism.

• Assist with premium merchandise and amenity programs including pre-order pickup delivery and on-site distribution.

• Collaborate closely with internal partners including Security Transportation Food & Beverage Sales Marketing PR and Executive stakeholders.

• Assist with guest lists registration vendor and talent coordination and last-minute concierge requests.

• Work collaboratively as part of a large event-day VIP Concierge team rotating through assigned stations based on operational needs.

Qualifications

• 12 years of experience in hospitality concierge services VIP hosting or premium guest operations.

• Strong interpersonal and communication skills with a confident professional presence.

• Ability to make sound guest-focused decisions in real time.

• Proven ability to multitask and manage priorities in high-volume time-sensitive environments.

• Detail-oriented with a structured process-driven mindset.

• Comfortable working within defined roles station assignments and operational protocols.

• Experience with guest management systems such as SevenRooms Salesforce or event check-in platforms is considered an asset.

• Previous experience in sports entertainment or live-event environments is considered an asset.

Working Conditions & Requirements

• Availability to work evenings weekends and holidays based on event schedules.

• Ability to stand walk and escort guests for extended periods.

• Ability to navigate large indoor and outdoor venues with significant walking distances.

• Comfortable working outdoors in varying weather conditions including inclement weather.

• Must adhere to VIP Concierge uniform standards including elevated all-black business-casual attire.

Please apply by February 13th at 11:59 pm.

Job Posting Compensation Range/Rate:

$18-20/hour