Concierge Guest Experience (Onshore)

Concierge Guest Experience (Onshore)

We are seeking a polished intuitive Concierge to join our elite team dedicated to the Orient Express Sailing Yachts collection. As a Concierge you will be the point of contact for our discerning guests curating every detail of their pre-voyage preparations and providing seamless experience pre- and post-voyage.  

Whats In It for You:

• 4 weeks paid vacation 13 paid statutory holidays fully paid training delivered virtually
• Comprehensive Benefits: Medical and Dental coverage provided for you and your family with premiums paid by the company plus a company matching pension plan of up to 5%.
• Remote Work Flexibility: Enjoy the flexibility and convenience of working remotely from home
• $300 Annual Wellness Subsidy to invest in your well-being
• Travel Discounts: Enjoy exclusive discounted rates at our iconic Accor luxury hotels around the world.

What Youll be Doing:

• Proactive personalized guidance for guests from pre-voyage and post-voyage. Collect detailed preferences; manage all documentation
• Book bespoke experiences (excursions transfers activities). Proactively identify and present upsell/cross-sell opportunities. Liaise with luxury providers and finalize payments
• Utilization of the Customer Relationship Management Tool guest portals guest apps and other proprietary systems to personalize and streamline guest interactions ensuring a flawless digital experience
• Coordinate extensively with internal teams (Yacht Operations and Sales) for perfect execution
• Resolve routine inquiries promptly; discreetly escalate complex issues to management
• Meet and exceed key performance indicators including Service Level Agreements quality assurance and other assigned Key Performance Indicators

Qualifications :

What You Need to Be Successful: 

• Exceptional verbal/written English is required other languages an asset. Must be able to build rapport effortlessly
• Experience and/or education in Hospitality Tourism Sales Customer Service Contact Centre or Luxury Sales and Service
• Minimum of one year experience in frontline luxury concierge or client service roles. Proven ability to curate high-end experiences
• Deep understanding of ultra-luxury travel and discerning guest needs. Ability to anticipate and deliver proactive service
• Proficient with CRM/digital platforms. Meticulous organized adaptable in a fast-paced ever-changing luxury environment
• Ability to multi-task effectively with extreme attention to detail
• Flexibility to be scheduled days evenings and weekends

Availability Location and Internet: 

• Must be currently legally able to work full time in Canada
• This is a full-time permanent career opportunity we are not hiring for part-time or for temporary summer student positions
• You must reside in and be working from one of these provinces: NB NS PEI or QC
• Must have a suitable workspace and a high-speed direct internet connection (no wireless or satellite)

Additional Information :

About Orient Express

Artisan of travel since 1883 Orient Express sublimates the art of travel with its luxury trains hotels and sailing yachts. The brand has just launched its first hotel Orient Express La Minerva in Rome which will be followed by Orient Express Venezia at Palazzo Donà Giovannelli in 2026. The experience continues with the recent launch of La Dolce Vita Orient Express train followed by Orient Express Corinthian in 2026 the first of two Orient Express Sailing Yachts and finally the return of LOrient Express train to railways. Since 2022 Orient Express is part of Accor Groups leading collection of luxury brands with a century-old legacy in the hotels and fine- dining 2024 Accor and LVMH entered into a strategic partnership to accelerate the development of Orient Express.

Why Accor Global Reservation Centre
We value diversity sustainability and community impact. Youll work with a passionate team dedicated to discovering your talents and helping you thrive in your career. Embodying our commitment we accelerate sustainability through carbon footprint reduction ethical innovation raising awareness and fostering exemplary behaviors among both Guests and Partners.

We support you to learn and grow every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accors limitless possibilities. At Accor every chapter of your story is yours to write and together we can imagine tomorrows hospitality!

Deadline to apply is 4:00pm Tuesday March 24 2026

How to Apply:     Use Keyword: Moncton

Connect with us on our social media platforms: Facebook Instagram and LinkedIn to discover more about us our unique workplace culture and exciting opportunities! To find us search for Accor Global Reservation Centre Moncton

Remote Work :

Yes

Employment Type :

Full-time