Program Operations ManagerContractual
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Job Location:
Baltimore, MD - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Introduction
The Maryland Department of Labor (MD Labor) is seeking an experienced operational professional to serve as a program operations manager for its federal worker loan programs. The position will assist in implementing two new loan programs serving Marylands federal workers: the Federal Worker Emergency Loan Program for former federal employees terminated due to mass layoff events and the Federal Shutdown Loan Program for excepted workers (also called essential) who must work through a federal shutdown but do not receive a paycheck during the closure.
This is a contractual position that will require a background check.
GRADE
20
LOCATION OF POSITION
Office of the Secretary
100 S. Charles Street
Baltimore Maryland 21201
Work Schedule: Hybrid Telework
Main Purpose of Job
This position is critical to the Office of the Secretary serving as the central driver of the departments and governors commitment to providing a loan program for employees impacted by recent federal changes.
POSITION DUTIES
Duties of this position include but are not limited to:
Application processing implementation: Assist in program administration to ensure a user-friendly application experience high-quality customer service timely and accurate eligibility assessment prevention of fraud timely loan payments an efficient appeals process and maximization of loan repayment.
Data management: Assist in ensuring timely and accurate processing of files used for eligibility determination loan payment and loan repayment.
Program reporting: Assist in tracking daily progress to inform program adjustments and to keep agency and state leadership apprised of program impact.
Customer support: Assist in the resolution of complex customer support cases.
Operations support: Assist with essential administrative activities including invoicing contracting and staff onboarding.
MINIMUM QUALIFICATIONS
Education: Graduation from an accredited high school or possession of a high school equivalency certificate.
Experience: Six years of administrative staff or professional work.
Notes:
1. Candidates may substitute 30 credit hours from an accredited college or university for each year up to four years of the required experience.
may substitute the possession of a Bachelors degreefrom an accredited college or university and two years of experience in administrative staff or professional work for the required experience.
3. Candidates may substitute the possession of a masters degree froman accredited college or universityfor five years of the requiredexperience.
4. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer involving staff work related to the administration of rules regulations policy procedures and processes or overseeing or coordinating unit operations or functioning as a staff assistant to a higher-ranking commissioned officer on a year-for-year basis for the required experience.
DESIRED OR PREFERRED QUALIFICATIONS
Preference will be given to applicantswho possess the following preferred qualifications. Include clear and specific information on your application regardingyour qualifications.
- 5 years of experience in program administration
- Bachelors degree in Public Policy Business Administration or other related field
- Operational expertise: Experience administering complex programs particularly those requiring eligibility determination fraud prevention and fast-paced execution and those involving a high level of public scrutiny.
- Data and performance management expertise: Experience with data file transfers and program performance monitoring.
- Analytical & problem-solving abilities: Ability to identify areas of weakness anticipate challenges and develop proactive solutions that enable reliable effective program operations
- Attention to detail and organizational skills: Ability to take accurate and thorough notes identify and correct errors in written materials and manage complex task lists.
- Flexibility & adaptability: Comfort working in a dynamic fast-paced environment with shifting priorities and urgent response needs.
- Strong communication skills: Ability to communicate clearly and effectively in verbal and written form with program customers and with a multidisciplinary operational team.
- Advanced knowledge of the following platforms preferred: Google Workspace (including Sheets) project management platforms case management platforms Microsoft Excel Power BI Tableau and/or design tools such as Figma and Miro.
LICENSES REGISTRATIONS AND CERTIFICATIONS
Employees in this classification may be assigned duties that require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operators license valid in the State of Maryland.
SPECIAL REQUIREMENTS
Personnel employed in this classification may have access to federal tax information and mustundergo a state and FBI criminal background check as a condition of employment.
All candidates are subject to a background check against files maintained by the Division of Unemployment Insurance (MD Labor/DUI) to determine whether any monies are owed to MD Labor/DUI as a result of unemployment insurance overpayment/fraud. Any unpaid debt may have an impact on whether or not a candidate is offered employment.
SELECTION PROCESS
Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified Better Qualified or Qualified and placed on the eligible (employment) list for at least one year.
Resumes are acceptable.
All information concerning the qualifications including any required documentation (diploma transcript certificate etc.) must be submitted and received by the closing date. Information submitted after this date will not be considered.
For positions that require Bachelor/Master Degree etc:
Educational credentials from foreign countries must be evaluated by an approved education review service. This evaluation must be submitted prior to hire. For further information you may call International Consultants of Delaware Inc. at or World Education Services Inc. at 1- or .
EXAMINATION PROCESS
The assessment may consist of a rating of your education training and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.
***Please note that your answers on the supplemental questionnaire must correspond to the information provided on your application to receive credit.
BENEFITS
Contractual employees who work for an agency covered under the State Employee and Retiree Health and Welfare Benefits Program have a current employment contract and work 30 or more hours a week (or on average 130 hours per month) may be eligible for subsidized health benefits coverage for themselves and their dependents.
As a contractual employee you will be responsible for paying 25% of the premiums for your medical and prescription coverage including any eligible dependents you have enrolled. The State of Maryland will subsidize the remaining 75% of the cost for these benefits.
You can also elect to enroll in dental coverage accidental death and dismemberment insurance and life insurance but will be responsible for paying the full premium for these benefits.
Leave may be granted to a contractual employee at a rate of one hour for every 30 hours worked not to exceed 40 hours per calendar year.
FURTHER INSTRUCTIONS
The online application is STRONGLY preferred. However if you are unable to apply online or are having difficulty with your login or password please contact DBMs Helpdesk directly at (8:00 AM to 5:00 PM daily except for holidays and weekends). After business hours please submit an email request
If you encounter difficulty attaching required or optional documentation you may submit it via mail or deliver it in person. Please be sure to include your name identification number (Easy ID#) and job announcement number on any documentation to ensure timely processing.
We thank our veterans for their service to our country and encourage them to apply.
If you are seeking veterans preference please submit a copy of your DD-214.
The paper application must be received by 5 pm close of business on the closing date for the recruitment; no postmarks will be accepted. Incorrect application forms will not be accepted.
PLEASE DO NOT FAX OR EMAIL UNSOLICITED DOCUMENTATION
Completed applications required documentation and any required addendums may be mailed to:
Maryland Department of Labor/Office of Administration
Attn: Ernestine Hyman 26-
100 S. Charles Street 5thFloor
Baltimore MD 21201
For additional information please contact Ernestine Hyman at or via email at
The MD State Application Form can be found online.
The Maryland Department of Labor is an equal opportunity employer. It is the policy of LABOR that all persons have equal opportunity and access to employment opportunities services and facilities without regard to race religion color sex age national origin or ancestry marital status parental status sexual orientation disability or veteran status.
Required Experience:
Manager
Key Skills
- Project Management Methodology
- Project / Program Management
- Program Management
- Management Experience
- Microsoft Powerpoint
- Project Management
- Microsoft Project
- Budgeting
- DoD Experience
- Leadership Experience
- Supervising Experience
- Contracts
