Head, Global Shared Services for CRM Project

Save the Children International has an exciting opportunity for a Head Global Shared Services for CRM Projectto join our global team.

Team and Job Purpose

In Save the Children we currently have a diverse landscape of Customer Relationship Management (CRM) platforms in use. With this project we are implementing a Global CRM System for fundraising across some key fundraising markets and implementing a set of Global Shared Services for the benefit of our global movement with an immediate focus on small clusters of member countries that are using the same CRM platforms but acting independently or in the process of migrating CRM. Through delivery of this project we aim to explore the potential to offer a variety of Shared Services on these common CRM platforms and well as expand opportunities and delivery of deployments of the Global CRM solution across Save the Children maximising our ability to interact with their donors and to enhance our global fundraising capabilities. It is a complex project with a high level of visibility and will require senior level engagement with stakeholders from across the movement.

Role purpose

Initiate and deliver on our priorities for this initiative; to include ensuring we have a clear strategy and path to reach our defined outcomes whilst also prioritising delivering the required deployments and associated quick wins where relevant. Our intention is to complete a feasibility assessment to understand the deployment impact and options to move forwards with SCUS adoption identify the scope to complete the feature enhancement development of Global CRM along with complete other Member and Country Office deployment opportunities as they progress and present themselves. The Project Lead will be accountable for delivery of this assessment as well as delivery of deployments across markets and maximising adoption. This will include setting up and managing governance ensuring the required team / reference groups are in place working with wider project team to complete current and future state analysis determining options to move forwards identifying and proposing mitigations for project risks and issues defining costs and benefits and coordinate the required governance to move the completed feasibility assessments and deployments through the project delivery and approvals process. It will be critical to ensure a robust plan is managed both in terms of feasibilities and deployment delivery and to indicate expected timelines for the later phases of each project once the way forwards has been signed off. The Lead will also need to effectively coach and guide the project team ensuring they are held accountable for delivery.

Job Title: Head Global Shared Services for CRM Project

Reports To: Director SCUS Global Projects

Work Pattern: Hybrid/Remote with flexible working options available

Contract Length: Permanent

Grade:M4

Location: Any approved Save the Children International office location.

Time Zone(that the role holder mustbe available to work in):Any

Right to Work: The successful candidate must possess the unrestricted right to work in their current or preferred location for the duration of employment.

Language Requirements:English

International Travel Requirements: up to 10%

People Management Responsibility: Number of people managed in total: 4 minimum

Manager of a team: Yes

Team Manager (manager of multiple teams): No

Principal Accountabilities

• Project Leadership: Including direct and indirect management of team members and accountability to the CTO and SLT from impacted members on delivery of the Project
• Governance and Senior Stakeholder Engagement: Define implement and manage Governance and Engagement with wider Senior leaders as well as setting up and managing reference groups to ensure input from key individuals has a forum for the duration of the Project
• Planning and Reporting: Including ensuing alignment with standard Project and Change Methodologies and associated Portfolio management requirements
• Budget management: Define and monitor ongoing management of the Budget for the Project ensuring compliance with required processes and any issues are escalated and managed effectively in a timely way
• Future State Definition: Detailed Definition of the Future operating model and actions required to achieve the required Change Including all impacts on people (programme participants partners and staff) processes data and technology
• Dependency management: Working effectively with wider initiatives and functions to ensure dependencies are understood and actively managed with clear owners and accountability ensured
• Problem Solving: all projects face challenges along the way and the Project Lead will need to take a hands on role to identify issues and ensure they are effectively managed through to resolution and any subsequent impacts are reported to Governance in a timely way
  

Experience and Skills

Essential

1. Considerable experience in the leadership management and deployment of large global transformation projects within Save the Children and additional equivalent scale organisation across both system and non-system change. Demonstrates direct accountability for issue resolution and capacity building to empower others in problem-solving
2. Hands on experience of complex CRM deployments in a Fundraising Capacity from feasibility through to design develop and deployment
3. Experience leading the setup of large-scale Global Transformation initiatives including recruitment of key roles governance setup and functional alignment
4. Familiarity with industry project (agile and waterfall) and change management standards including evidence of completing formal training with the ability to hold project teams accountable to those standards
5. Demonstrated experience leading engagement with Senior Leaders up to Board level and partnering with functional leaders across multiple functions
6. Ability to lead the resolution of complex project issues with a balanced approach of pragmatism and rigour including experience leading others to deliver the required interventions and managing associated governance
7. Line Management experience including leading teams with multi layered hierarchies. As part of this demonstrable coaching skills to develop others capabilities in project management change management project feasibility and initiation.
8. Proven ability to operate successfully within a matrix organisation structure overseeing resource without direct line management accountability and being experienced working across multiple different functional areas
9. Operational expertise working with Digital technologies focused on transforming an organisations ability to achieve data driven decision making
   

Desirable

• Non-profit sector knowledge/experience
• Proficiency in a second core language of Save the Children (French Spanish Portuguese or Arabic

Education and Qualifications

Essential

• Educated to degree level of equivalent work experience
• External Project and/or Change Management accreditation

Competencies

Cluster: Leading
Competency: Leading and inspiring others
Level: Leading Edge
Behavioural Indicator: Creates and engages others in a shared vision strategy and approach that will
deliver more for children

Cluster: Leading
Competency: Delivering results
Level: Leading Edge
Behavioural Indicator: Establishes clear and compelling objectives with teams and individuals and holders
teams and owners to account monitoring progress and performance


Cluster: Thinking
Competency: Problem solving and decision making
Level: Accomplished
Behavioural Indicator: Makes informed strategic decisions based on full evaluation of the opportunities
and risks of each idea and solution

Cluster: Thinking
Competency: Innovating and adapting
Level: Accomplished
Behavioural Indicator: Anticipates change and adapts their (and their teams) plans and priorities
accordingly

Cluster: Engaging
Competency: Working effectively with others
Level: Accomplished
Behavioural Indicator: Enables people from a wide range of backgrounds and perspectives to contribute
to positive outcomes

Cluster: Engaging
Competency: Communicating with impact
Level: Accomplished
Behavioural Indicator: Promotes dialogue with senior stakeholders through active listening and effective
questioning in addition to ensuring communication supports delivery of required outcome

Working at Save the ChildrenInternational

Save the Childrenis the worlds leading organisation for children employing save childrens lives. We fight for their rights. We help them fulfil their our work in 116 countries we put the most deprived and marginalised children first.

We know that great people make a great organisation and that our employees play a crucial role in helping us achieve our ambitions for children. We value our people and offer a meaningful and rewarding career along with a collaborative and inclusive environment where ambition creativity and integrity are highly valued.

The work here is challenging but is also immensely rewarding. At Save the Children you will be in good company working with talented like-minded individuals who are determined to ensure that all children survive learn and are protected. Your contribution will help ensure childrens voices are heard at the highest levels and that we achieve our global strategy Ambition for Children 2030 and reach every last child.

Diversity Equity and Inclusion and Equal Opportunities

DEI is core to our vision values and global strategy. Save the Children is committed to creating a truly diverse equitable and inclusive organisation and one which will support us in our vision to ensure every child attains the right to survival protection development and participation.

We are committed to equal employment opportunities regardless of gender sexual orientation race colour ethnic origin nationality disability marital or civil partnership status gender reassignment pregnancy and maternity caring or parental responsibilities age or beliefs and religion. We are committed to diversifying our staff to better represent the communities we serve and actively welcome underrepresented groups to apply.

Reasonable adjustments will be made should any candidate invited to interview require this.

Application Information

Please attach a copy of your CV and cover letter with your application. A full copy of the role profile can be found herevia the job listing. It is recommended that you save a copy of the role profile as it will no longer be available after the advert closes.

Applications will be reviewed on a rolling basis and the job advert may be closed earlier than advertised subject to the volume of suitable applicants. Please submit your application at your earliest convenience to avoid disappointment.

Due to the high volume of applications we receive only shortlisted candidates will be contacted. Candidates who are successfully shortlisted should expect to hear from

Our recruitment process:

1. Application review by our recruiting team based on your CV and cover letter
2. Two-stage competency-based interviews with the hiring team
3. Some recruitmentmay include an additional assessment or case study stage or a third stage interview
4. If successful you will receive a conditional offer of employment followed by your contract subject to passing background checks

We need to keep children and adults safe so our selection process includes rigorous background checks and reflects our commitment to the protection of children and adults from employees are expected to carry out their duties in accordance with our Code of Conduct and all policies and procedures relating to Anti-harassment Health and Safety Safeguarding and DEI and Equal Opportunities.

Save the Children does not charge a fee at any stage of the recruitment process.