Program Manager Talent and Learning

Mandaluyong - Philippines

Monthly Salary: Not Disclosed

Posted on: 16 hours ago

Vacancies: 1 Vacancy

Job Summary

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate grow and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment empowering our employees to be their authentic selves.

We are seeking aProgram Manager Talent & Learningto drive the planning execution and continuous improvement ofglobaltalent management and learning programs. This role will ensure cyclical and ongoing programssuch as engagement surveysperformanceand talent processes learning system configurations communications and enablementare delivered on time with high quality and strong stakeholder alignment. The ideal candidate is highly organized detail-oriented and experienced in managing complex programs across HRand business teams.

Responsibilities:

Program Planning & Delivery

Supportprogramcoordination under guidanceforglobaltalent management and learning initiatives including engagement surveysperformanceand talent cycles learning launches and enablement programs.
Develop and maintain project plans communications timelines dependencies and risk logs identifying and escalating risks and supporting plan adjustments to support on-time high-quality delivery across multiple workstreams
Assist with system (Culture Amp/Degreed) configurations and readiness activities in partnership with L&D HRIS IT and vendors to support program execution.

Stakeholder & Cross-Functional Coordination

Partner closely with Talent L&D People Partners HR Operationsand ITto align roles responsibilities and deliverables.
Participate in working sessions and provide updates to support clarity progress and timely issue resolution across stakeholders.
Manage vendor coordination for surveys platforms or external support tied to program delivery.

Communications & Enablement

Support communicationand traininglogisticsrelated to talent and learning programs ensuring audiences receive the right information at the right time.
Assist in creating enablement materials including toolkits FAQs timelines and reference guides.
Ensure consistent messaging and change readiness across global audiences.

Program Monitoring & Continuous Improvement

Helpmonitormetrics milestones andcollectfeedback to assess effectiveness andidentifyimprovement opportunities.
Support program reviews as needed to capture lessons learned and recommend enhancements for future cycles.
Maintain templates and suggest improvements to improve scalability and repeatability of talent and learning programs.

Qualifications:

Bachelors degree (recommended)
5 years of HR or Learning and Development experience
Experience managing HR talent management learning or people programs in a fast-paced tech environment.
Strong program management skills including planning dependency management and risk mitigation.
Comfort partnering cross-functionally with HR IT Communications and stakeholders.
Excellent organizational communication and follow-through skills.

Company Benefits

Company stocks
Annual merit increase based on performance
15% night shift differential pay
Paid Leave with Cash Conversion
HMO with free dependents
Retirement Plan
Life Insurance
While on work from home setup: Internet and meal allowance are provided
Employee Assistance Program for mental and social well-being
Government-mandated Benefits (SSS PhilHealth PagIBIG 13^thmonth pay Solo parent leave Special leave for women)

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds perspectives and skills. The more inclusive we are the better we are. Five9 is an equal opportunity employer.

View our privacy policy including our privacy notice to California residents here: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

Required Experience:

Manager

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate grow and thrive while enjoying the journ...