Lead Assistant Manager WFM
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Job Location:
Cebu City - Philippines
Monthly Salary:
Not Disclosed
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Job Summary
Work Setup: Onsite (Cebu)
Function: Work Force Management (WFM)
Required Educational Attainment:
Finished at least 2 years in college without any back subjects
Required Experience:
- At least 3 years of experience in contact center WFM preferably in banking or financial services
Responsibilities:
- Creates maintains and updates the Capacity plan and ensures that staffing requirements seat requirements and logistics are being delivered while balancing cost and performance
- Generates/reviews schedules accordingly to meet the business requirements enabling superior customer service
- Provides leadership and supervision to a highly engaged and self-sufficient team of WFMs ensuring that all SLAs are met across accounts
- Drives high client satisfaction by managing service levels situations and providing staffing scheduling and Real-Time Adherence solutions
- Protects the organizations assets thru upholding the principles of the Quality Information Security Management System
- Serves as the main point of contact for all WFM concerns
Key Skills
- Administrative Skills
- Facilities Management
- Biotechnology
- Creative Production
- Design And Estimation
- Architecture
