Sr. Customer Solutions Manager, Games

AWS Global Sales drives adoption of the AWS cloud worldwide enabling customers of all sizes to innovate and expand in the cloud. Our team empowers every customer to grow by providing tailored service unmatched technology and committed support. We dive deep to understand each customers unique challenges then craft innovative solutions that accelerate their success. This customer-first approach is how we built the worlds most adopted cloud. Join us and help us grow.

Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform offering over 175 fully featured services from data centers globally. Millions of customersincluding the fastest-growing startups largest enterprises and leading government agenciesare using AWS to lower costs become more agile and innovate faster.

AWS is seeking a Customer Solutions Manager (CSM) to help customers realize sustained business value by accelerating their migration to the AWS cloud and build cloud native modern solutions. You will utilize AWS best practices developed over thousands of engagements to work backwards from the customer strategic objectives help design the customer cloud journey execute a frictionless migration experience and ensure our customers capture the full potential of the AWS cloud. CSMs are technologists with a strategic business mindset and use their technical acumen program management organizational change management and communication skills to influence a broad range of multidisciplinary teams. You will work with aligning sales solution architecture support product professional services and partners to optimize customer outcomes.

You will earn trust at all levels of the customer organization and identify strategic opportunities cloud use cases establish roadmaps and actionable program plans capture success criteria build advanced technical architectures allocate resources to technical and change management activities and establish programmatic governance. You own and drive execution excellence for the end-to-end customer engagement (technical operational organizational and educational) across traditional IT teams and business units.

At AWS we value critical thinking self-motivation and the ability to deal with ambiguity. You will pay attention to detail but have the ability to think big on behalf of our customers. Bring a cool head a business outcome mindset extensive technical background excellent problem-solving abilities and be an exemplary verbal and written communicator. Your technical expertise and operational excellence will influence your teams decisions and help us drive robust customer solutions. We are passionate about people who innovate use data to make decisions and can express themselves thoughtfully. We want you to be passionate about delivering a great customer experience and contributing to a team goal.


Key job responsibilities
- Demonstrate excellent customer engagement skills through all levels of an organization including C-Suite
- Maintain an in-depth knowledge and understanding of existing and developing technologies as it relates to cloud computing to unlock opportunities for customers
- Possess a strong background in change management and incorporating organizational change best practices seamlessly into project delivery
- Accelerate customer adoption through education and engagement
- Assist customers in identifying use cases for priority adoption of AWS as well as best practice implementations
- Assist in developing long-term strategic relationships with key accounts
- Manage time efficiently meet personal goals and work effectively with other members of the sales and marketing team

About the team
Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

Why AWS

Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger more collaborative teams. Our continual innovation is fueled by the bold ideas fresh perspectives and passionate voices our teams bring to everything we do.

Mentorship & Career Growth

Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve.





- 7 years of leading large-scale technical or engineering programs with a proven record of thought leadership business case development realizing customer benefits and successful program completion experience
- 4 years of customer-facing work engaging with customer executives technologists or partners to solve business problems with advanced technologies experience
- Travel up to 25% of the time

- Experience with problem solving and disruptive innovation developing technology programs and working across customer organizations
- Experience managing the end-to-end product life cycle as a product manager
- Experience implementing cloud services including migrations and modernization projects or similar
- 2 years of professional work experience or experience with AWS services or other cloud offerings
- Experience dealing effectively with customers during problem resolution and operating efficiently under pressure or experience driving collaborative projects from conception to delivery
- Experience in Media Entertainment or Games industries.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees supervisors and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees supervisors and staff to ensure exceptional customer service; and follow all federal state and local laws and Company policies. Criminal history may have a direct adverse and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above as well as the abilities to adhere to company policies exercise sound judgment effectively manage stress and work safely and respectfully with others exhibit trustworthiness and professionalism and safeguard business operations and the Companys reputation. Pursuant to the Los Angeles County Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at CA Irvine - 138300.00 - 187100.00 USD annually
USA CA San Francisco - 152100.00 - 205800.00 USD annually
USA CA Santa Monica - 138300.00 - 187100.00 USD annually
USA TX Austin - 138300.00 - 187100.00 USD annually