Void Empty Homes Coordinator

Were seeking a proactive Void Empty Homes Coordinator to join our team! You will provide a friendly customer-focused service within our Empty Homes programme guiding properties from handover to re-let. Working closely with customers colleagues and partners youll coordinate repairs manage queries with empathy and help reduce turnaround times through clear communication and strong organisation.

About us

We are a social housing landlord and one of the largest housing providers in the region with over 22000 social and affordable homes mainly in the Bradford district. We employ a talented workforce of nearly 1000 people.

Last year we launched our five-year Corporate Strategy which runs to 2029. Our purpose is to provide high quality homes services and support to our customers so weve worked with colleagues and customers to find out whats important to them. Our customers sit at the heart of what we do and our colleagues are the people wholl help us achieve our vision which is to create the best customer experience to improve everyday lives.

Duties include:

• Provide an efficient and comprehensive customer focused service to our empty homes programme .
• Oversee the end-to-end voids process from handover to re-let
• Proactive planning co-ordination and allocation of tasks across the wider business.
• Customer contact to initiate the termination process.
• Liaise with internal teams and contractors to ensure timely repairs and lettings
• Handle customer queries and complaints with professionalism and empathy
• Analysing monitoring and updating of extensive inhouse and external systems both manual and digital.
• Liaising with our third-party utility company throughout the empty homes period.
• Consistent communication within the property services empty homes team in conjunction with our close partners (Allocations Team) and the wider business.
• Ongoing preparation of all compliance and essential documentation in line with achieving tight deadlines to ensure a continuous reduction in target end to end times.
• Processing and ordering of essential contractor works within all our internal systems.
• Monitor and action local inbox task manager and complaint enquiries.

• Experience in housing management or property services

• Strong customer service background including complaint handling
• Exceptional communication and engagement skills in person by phone and through written communication
• Adaptability with IT systems and housing platforms
• A driven optimistic mindset with a positive can-do attitude
• Juggling multiple tasks under pressure swift decision-making and the ability to stay composed
• Team player
• Having the ability to maintain composure and perform and deliver within tight deadlines.
• A collaborative approach and commitment to making a real difference in customers lives
• Driven and optimistic mindset with a commitment to continuous improvement and professional growth.
• Right to Work in the UK - Visa Sponsorship is not available
• A basic DBS (Disclosure and Barring Service) check will be required for the successful candidate as part of the pre-employment process - Criminal Conviction Checks

• Starting salary of 28964 per year which increases with service
• Social Housing Pension Scheme with up-to 10% employer contribution
• 28 days annual leave that increases with service plus bank holidays
• Option to buy and sell annual leave
• Training development and qualification opportunities
• Our Hub: our wellbeing and benefits site with exclusive access to discounts and savings (at over 800 retailers)
• Corporate health scheme membership
• Access to an Employee Assistance Programme
• Cycle to work scheme
• Local gym membership discounts.
• A team of trained Mental Health First Aiders who are available for colleagues to contact for support

Join Our Team!

Were looking for great people to join us! AtIncommunities were committed to creating a workplace where everyone feels valued included and supported. We actively welcome applicants from all backgrounds abilities and experiencesbecause we know thatdiverse perspectives make us stronger.

Based inBradford a city known for its rich cultural diversity we servevibrant communities. As a social housing provider were passionate about making a real difference by providingsafe affordable homesandimproving lives.

Our recruitment process is designed tosupport you every step of the way. If you need any adjustments or assistance just let us know.

Were proud to be aMindful Employer committed to mental health and wellbeing. We also hold theCommitted Menopause Friendly Accreditation recognising the importance of support in the workplace.

Apply early!We review applications as they come in and may close the advert before the deadline.

Ready to make an impactCome work with us!

Required Experience:

IC