Require a Customer Support Specialist in Bangalore

Bangalore - India

Monthly Salary: Not Disclosed

Experience Required: 2-5years

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Respond promptly and professionally to customer inquiries via email phone and live chat.
Handle order-related issues including tracking shipping delays returns exchanges and cancellations.
Provide accurate product information styling advice and size recommendations based on brand standards.
Collaborate with internal teams (logistics inventory merchandising) to resolve escalated issues and ensure timely resolution.
Maintain detailed and accurate records in the CRM system ensuring full transparency and traceability.
Proactively identify recurring customer concerns and provide feedback to improve products processes and policies.
Ensure compliance with company policies data privacy regulations and brand tone of voice.
Assist in managing high-volume customer interactions during peak seasons and promotional events.

Requirements

25 years of proven experience in customer support preferably within the fashion retail or e-commerce industry.
Strong written and verbal communication skills in English with excellent grammar and tone.
Proficiency in CRM tools (e.g. Zendesk Salesforce) email platforms and Microsoft Office Suite.
Demonstrated ability to manage multiple tasks under pressure while maintaining accuracy and composure.
Knowledge of fashion trends garment care and sizing standards across global markets is a plus.
Customer-centric mindset with a passion for delivering exceptional service experiences.
Comfortable working in a fast-paced agile environment with shifting priorities.

Required Skills:

IDEAL PROFILE: The Fashionista: 35 years of experience specifically handling fashion beauty or lifestyle accounts in a creative agency. Portfolio Depth: A book that shows you can write everything from a witty one-liner for a meme to a soulful brand manifesto. Storytelling Instinct: Ability to take a product (like a pair of jeans) and build a 10-part content series around the feeling of wearing them. Platform Native: Deep understanding of how copy performs differently on LinkedIn vs. Instagram vs. Twitter/X.

Respond promptly and professionally to customer inquiries via email phone and live chat.Handle order-related issues including tracking shipping delays returns exchanges and cancellations.Provide accurate product information styling advice and size recommendations based on brand standards.Collaborate...

Respond promptly and professionally to customer inquiries via email phone and live chat.
Handle order-related issues including tracking shipping delays returns exchanges and cancellations.
Provide accurate product information styling advice and size recommendations based on brand standards.
Collaborate with internal teams (logistics inventory merchandising) to resolve escalated issues and ensure timely resolution.
Maintain detailed and accurate records in the CRM system ensuring full transparency and traceability.
Proactively identify recurring customer concerns and provide feedback to improve products processes and policies.
Ensure compliance with company policies data privacy regulations and brand tone of voice.
Assist in managing high-volume customer interactions during peak seasons and promotional events.

Requirements

25 years of proven experience in customer support preferably within the fashion retail or e-commerce industry.
Strong written and verbal communication skills in English with excellent grammar and tone.
Proficiency in CRM tools (e.g. Zendesk Salesforce) email platforms and Microsoft Office Suite.
Demonstrated ability to manage multiple tasks under pressure while maintaining accuracy and composure.
Knowledge of fashion trends garment care and sizing standards across global markets is a plus.
Customer-centric mindset with a passion for delivering exceptional service experiences.
Comfortable working in a fast-paced agile environment with shifting priorities.

Required Skills: