ServiceNow Senior Project Manager

London - UK

Monthly Salary: Not Disclosed

Posted on: 15 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Description

Role purpose

Lead day-to-day delivery oversight for a complex service automation transformation ensuring the outsourcer delivers and the insurers internal dependencies governance and sign-offs are driven to completion.

Engagement details

Contract: initial 6 months however potentiol extension expected to end of year.
Start: ASAP ideally February.
Rate: typically Excellent Market Rates
IR35: Outside IR35

Location / on-site expectations

Client locations: London and Horsham
Expectation: minimum 2 days/week onsite (often London Tue Horsham Thu as a pattern but flexible).
Expenses: the candidate covers travel to London. LondonHorsham travel may be paid (to be agreed).

Scope context (what youre running)

5500 staff 2000 server instances mainly UK/Europe.
Outsourced estate shifting from black box outsource to a model with heavy automation and better service control.
ServiceNow is the core thread but programme also spans observability/monitoring/correlation incident recovery asset control DevOps tooling integration and user experience monitoring.
Delivery is primarily via a top-tier Indian outsourcer with a sizable project team.

Key responsibilities

Own the integrated plan RAID governance cadence and delivery rhythm for the automation workstream.
Manage the outsourcer to outcomes. Hold them to scope quality and milestones on a fixed-price transformation.
Drive insurer-side enablement activities: technical sign-offs service design/assurance forums and internal dependencies.
Ensure integration points are designed and delivered across ServiceNow monitoring/observability DevOps tooling and UX monitoring.
Escalate early and clearly. Maintain pace and decision flow.

Required experience

10 years as a senior project manager delivering technical transformation.
Strong track record managing outsourcers and getting delivery performance out of them.
Enough technical awareness to challenge and unblock without needing to be the architect.
Comfortable operating with senior infrastructure and service operations stakeholders.

Required knowledge/skills

ServiceNow programme delivery experience including how ServiceNow integrates with surrounding tooling.
Strong governance stakeholder management and dependency management.
Commercial and delivery pragmatism. This is outcome-owned work.

Desirable:

Delivery of an observability/monitoring programme.
DevOps automation/tooling exposure (conceptual understanding is valuable).
Experience with automation-led infrastructure/service ops change.

Required Experience:

Senior IC

Job DescriptionRole purposeLead day-to-day delivery oversight for a complex service automation transformation ensuring the outsourcer delivers and the insurers internal dependencies governance and sign-offs are driven to completion.Engagement detailsContract: initial 6 months however potentiol exten...