Manager Client Services
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Job Summary
You thrive on building strong client relationships and translating business goals into impactful social media strategies Youre equally comfortable in a pitch room and a campaign debrief and you know your way around creator marketing platform trends and performance data Then this role is for you.
Tasks
- You own your client relationships end-to-end: from brief intake and strategic alignment to campaign delivery and reporting
- You translate client business and marketing briefs into clear social media strategies ensuring KPIs platform selection and creator fit are aligned from day one
- You develop and present pitches for new projects and upsell opportunities positioning Pulses capabilities with confidence and commercial instinct
- You oversee campaign execution in close collaboration with internal strategy creator and production teams keeping timelines budgets and communication on track
- You analyze and present campaign performance data drawing clear conclusions and actionable recommendations for your clients
Requirements
- You have 4-6 years of experience in client services or account management at a social media influencer marketing or digital agency
- You are obsessed with social. You know what is trending what big brands are up to and which creators are hot right now
- You communicate clearly and confidently in writing and in person and can manage multiple client demands without losing composure
- You are commercially minded and able to identify and develop opportunities within existing accounts
- You are solution-oriented structured and a reliable partner for both clients and colleagues
- You are open to feedback collaborative by nature and motivated by delivering work that makes a measurable difference
Benefits
- Time to pack your bags for Paris London Milan Hamburg or Berlin: youre welcome to work abroad from any of our office locations
- We love to see you grow: our careers coach is on hand for one-to-one coaching sessions and team workshops
- We work hard and play hard bringing our global team together to collaborate learn from one another and celebrate our successes
- Dont fancy the office today Our hybrid remote policy lets you work from home two days a week
- Keep your commute to a minimum: youll find all our offices right in the city centre
- For motivational high-paws and comforting cuddles your four-legged friend is absolutely welcome at our offices
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
About Company
Meaningful advertising through a new age social media advertising solution: connecting influencer marketing, paid social advertising and social media management
