Lead, Order to Cash (O2C) APAC Shared Service Center

How will you CONTRIBUTE and GROW

Strategic Leadership & Governance

• Develop and execute the regional O2C strategy aligning it with global finance objectives and the GBS service delivery model.

• Establish and enforce a robust governance framework ensuring adherence to global process standards company policies and statutory compliance across all APAC countries.

• Define monitor and report on key performance indicators (KPIs) driving accountability for results such as Overdue percentage reduction credit memos reductions aged debt and cash application accuracy.

Operational Excellence & Process Improvement

• Oversee the end-to-end O2C process including: Customer Master Data Credit Management Billing and Invoicing Collections and Accounts Receivable (AR) Cash Application and Dispute Management.

• Champion continuous improvement and digital transformation initiatives (e.g. Robotics Process Automation (RPA) Artificial Intelligence (AI) to enhance process efficiency accuracy and scalability across the APAC O2C function.

• Drive process harmonization and standardization across all scoped markets collaborating with local business units Finance GPO to implement global best practices.

People & Team Management

• Lead mentor and develop a high-performing and engaged team across the Kuala Lumpur/Shanghai locations fostering a culture of ownership operational excellence and customer service.

• Manage the operational planning resource allocation budgeting and training needs for the multi-site O2C team.

• Ensure effective cross-training and knowledge transfer between the Kuala Lumpur/ Shanghai teams to build resilience and deep regional expertise.

• Oversee performance management talent development and succession planning for the regional O2C organization.

Stakeholder Management & Collaboration

• Act as the primary point of contact for O2C service delivery for APAC business leadership local CFOs and global process owners.

• Partner closely with Sales Commercial and Local Finance teams across APAC to resolve complex issues improve upstream process efficiency and manage commercial disputes.

• Liaise with internal and external audit functions ensuring strong internal controls and compliance.

Are you a MATCH

• Minimum of 10-15 years of relevant experience in Finance/Accounting with at least 5 years in a senior leadership role overseeing the end-to-end Order to Cash process.

• Proven experience managing O2C operations within a Shared Service Center or Global Business Services environment specifically supporting the APAC region.

• Demonstrated experience in managing geographically dispersed teams with direct experience leading teams in Kuala Lumpur and remote locations.

• Deep expertise in O2C best practices process re-engineering and the implementation of relevant technologies (e.g. ERP systems like Oracle/Microsoft Dynamics 365 collection tools cash application automation).

• Strong financial acumen and understanding of working capital management.

• Excellent communication negotiation and stakeholder management skills with the ability to influence at all levels of the organization.

What We Offer:

• Hybrid work arrangement

• Office location is accessible via MRT (Bandar Utama station)

• Highly engaged and empowered work culture

• Dynamic multinational team of more than 14 nationalities

• Continuous learning & development

We take care of our employees:

• Medical card coverage for self and dependents (outpatient and inpatient)

• Extended health & flexi benefits coverage (Childs specialist claim Pap Smear Mammogram Self Relaxation Expenses Fur Benefits etc.)

• Monthly NICE Program activities for team bonding and well-being lifestyles

About Air Liquide

A world leader in gases technologies and services for Industry and Health Air Liquide is present in 78 countries with approximately 64500 employees and serves more than 3.8 million customers and patients. Oxygen nitrogen and hydrogen are essential small molecules for life matter and energy. They embody Air Liquides scientific territory and have been at the core of the companys activities since its creation in 1902.

Our Differences make our Performance

At Air Liquide we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees our customers patients community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent both individually and collectively and it helps foster our ability to innovate by living our fundamentals acting for our success and creating an engaging environment in a changing world.