Inbound Team Lead, Lead Development APAC

AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life such as energy infrastructure chemicals and minerals safely efficiently and more sustainably.

Were the first software business in the world to have our sustainability targets validated by the SBTi and weve been recognized for the transparency and ambition of our commitment to diversity equity and inclusion. Weve also recently been named as one of the worlds most innovative companies.

If youre a curious and collaborative person who wants to make a big impact through technology then we want to hear from you! Find out more at AVEVA Careers.

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Job Title:Inbound Team Lead Lead Development APAC
Location:Kuala Lumpur

Reports To:Director Lead Development APAC

The Job

Were seeking an experienced Inbound Team Lead to manage and develop a high-performing Lead Development Representative (LDR) team. Youll be responsible for overseeing a team that manages and qualifies inbound leads generated through marketing campaigns website inquiries and other channels. This role ensures timely follow-up accurate qualification and smooth handoff of leads to the sales team driving pipeline growth and revenue.

KEY RESPONSIBILITIES

Team Leadership & Development

• Manage coach and mentor Inbound LDRs to deliver exceptional results and outperform team objectives

• Conduct consistent individual check-ins review call and lead quality and assess performance against KPIs

• Establish and nurture individualized career development plans for LDRs to foster professional growth

• Oversee recruitment onboarding and ongoing training to ensure team development and success

Performance Management

• Track and analyze key performance metrics including response times conversion rates opportunity creation and overall target achievement

• Develop and implement performance improvement plans when needed to drive results

Inbound Lead Management

• Ensure consistent application of qualification frameworks (BANT MEDDPICC)

• Ensure strict compliance with SLA response time standards across the team

• Collaborate with Marketing and Sales teams to improve lead quality and handoff processes

Technology & Tools

• Ensure team proficiency with core tech stack: Salesforce Outreach Zoominfo LinkedIn Sales Navigator

• Develop and maintain response templates and playbooks for different inbound scenarios and buyer personas

• (Highly desirable but not essential) Experience with AI chatbots e.g. OpenAI ChatGPT Google Gemini Microsoft Copilot Anthropic Claude Perplexity AI

Reporting & Analytics

• Track and report on lead conversion metrics team productivity and pipeline contribution

• Provide insights to leadership on trends and opportunities for improvement

QUALIFICATION AND SKILLS

• 2 years managing team and 3 years as individual contributor in Lead Development Sales Development or Business Development. Experience in SaaS or B2B sales environments.

• Strong understanding of inbound lead management qualification methodologies pipeline management and CRM and sales engagement tools

• Skilled in analyzing data to identify trends and optimize processes

• Familiarity with inbound marketing and lead generation strategies

LEADERSHIP QUALITIES

• Leads by example along with a growth mindset high energy and positivity

• Comfortable delivering constructive feedback and having difficult conversations

• Empathetic consultative leadership style that inspires trust among team members and stakeholders

• Strategic thinking: Ability to align team objectives with organizational goals

• Foster a culture of continuous improvement and team collaboration

Marketing at AVEVA

At AVEVA Marketing youll be part of a diverse global group of creative strategic and digitally savvy thinkers and builders. Through integrated reputation demand engagement and enablement programs we are at the very heart of advancing AVEVAs mission to spark industrial ingenuity and drive responsible use of the worlds resources.

Whether youre crafting world-class events and experiences or defining the go-to-market strategy for a particular region industry or solution youll be driving the success of AVEVA and our remarkable community of sellers partners and customers.

Find out more: requires all successful applicants to undergo and pass a comprehensive background check before they start employment. Background checks will be conducted in accordance with local laws and may subject to those laws include proof of educational attainment employment history verification proof of work authorization criminal records identity verification credit check. Certain positions dealing with sensitive and/or third party personal data may involve additional background check criteria.

AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business.

Come and join AVEVA to create the transformative technology that enables our customers to engineer a better world.