Order-to-Cash BPO Sr Specialist

About Ansell
Ansell is a world leader in providing superior health and safety protection solutions that enhance human well-being. The worlds need for better protection never stops so Ansell is constantly researching developing and investing to manufacture and distribute cutting-edge product innovation and technology marketed under well-known brands that customers trust. Operating in two main business segments Industrial and Healthcare Ansell continues to grow employing 14000 people worldwide. Learn more about our Company our People and our Values:

Ansell is looking for an Order-to-Cash BPO (Business Process Owner) Expert EMAP to join our team in Krakow or Brussels.

In this position you will play a key role in driving continuous improvement initiatives to enhance the customer experience within the EMAP Commercial Operations organization. Working under the guidance of the Center of Excellence (COE) team you will manage Agile sprints support process optimization and collaborate with cross-functional teams to deliver measurable improvements in Order-to-Cash (OTC) activities. This role also involves supporting data analytics learning pathways for CX competencies KPI tracking and the annual Net Promoter Score (NPS) process.

What benefits and opportunities does Ansell offer

• Competitive compensation including a performance-based annual incentive

• Flexible and hybrid schedule

• A culture of belonging and inclusion where collaboration thrives and everyone feels seen heard and empoweredacross our global community

• Ansell University programs to develop professional and interpersonal skills

• Opportunities to advance and grow within the company

What your role will be

As an OTC Expert EMAP you will:

• Manage Customer Journey Continuous Improvement (CI) initiatives through Agile sprints including sprint planning prioritization daily stand-ups reviews and retrospectives.

• Identify analyze and implement process improvements that enhance customer experience across OTC activities.

• Conduct root cause analyses to address recurring process issues or customer pain points.

• Collaborate with cross-functional teams to design and implement practical sustainable solutions.

• Support Customer Service Representatives (CSRs) with tools and data analytics including dashboards reporting and performance reviews.

• Maintain and communicate learning pathways for CX OMT and COE roles collaborating with HR and COE leadership to close skill gaps.

• Manage the monthly cadence for Commercial Operations KPIs consolidating reports and facilitating performance review calls.

• Support the annual NPS process including survey preparation data collection analysis and follow-up actions.

What will you bring to Ansell

• University degree or equivalent experience in a similar environment.

• A first relevant experience in an international customer support position.

• Fluent English (oral and written).

• Strong analytical skills with the ability to interpret reports and perform root cause analysis.

• Passion for customer experience and a continuous improvement mindset.

• Solid knowledge of Order-to-Cash (OTC) processes and customer experience principles.

• Experience with project management or Agile ways of working is a plus.

• Strong communication and collaboration skills across functions and cultures.

• Ability to manage multiple priorities and deliver under tight deadlines.

• Familiarity with ERP and CRM systems (e.g. SAP Oracle) is a key advantage.

• Self-starter with curiosity and a focus on delivering measurable value.

• Flexible and able to work in a changing environment.

Strong alignment with Ansell Values: Whatever you do take PRIDE:

• Passion

• Reliable

• Integrity

• Deliver

• Empowerment

Equal Opportunity Statement
Ansell commits to securing an equal opportunity recruitment and selection process. All interested candidates are encouraged to apply and will receive consideration for employment regardless of age sex gender identity sexual orientation race color ethnic origin religion disability genetic information or any other factors that could be deemed discriminatory.

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