Supervisor-Field Service

Greensboro, NC - USA

Monthly Salary: Not Disclosed

Posted on: 8 hours ago

Vacancies: 1 Vacancy

Job Summary

SUMMARY:
Under limited supervision the Field Service supervisor functions as the lead of a field service team and oversees technicians to ensure their work is performed effectively. The Supervisor is involved in team decisions hiring training and is required to make sure the team follows all SOPs KPIs and Lean Six Sigma programs.

JOB DUTIES

Develops and implements best practices and procedures to enhance business growth.
Manages service personnel to ensure they meet customers expectations and requirements.
Ensures that every technician has the proper training and certifications to meet the needs of the job.
Schedules service jobs and assigns personnel to specific jobs and duties.
Ensures that service personnel are provided the proper equipment and tools needed to perform jobs correctly and safely.
Ensures the service team adheres to all new SOPs KPIs and Lean Six Sigma programs.
Assists Manager and/or Account Specialist in customer surveys and is able to review jobs for quotes.
Participates with Manager in hiring new Field Service Technicians.
Tracks all training for each technician.
Performs other duties as assigned.

EDUCATION & EXPERIENCE
Typically requires an associates degree and five (5) or more years of related experience or an equivalent combination of education and experience.

KNOWLEDGE SKILLS ABILITIES

Specific knowledge of field service duties required
Ability to work with the team in the field when the need arises
Ability to maintain a positive attitude and productive driven work ethic required
Strong interpersonal analytical and problem-solving skill required
Ability to remain calm and clear-headed in an emergency required
Good communication skills required
Willingness and ability to drive company vehicles in alignment with Company policy required within one year of start date; DOT preferred. Must be in alignment with company drug free workplace and other required customer regulatory requirements.

PHYSICAL DEMANDS:

Push/pull up to 50 pounds
Lift/carry up to 50 pounds
Lift bulky objects
Neck rotation trunk rotation stair climbing repetitive bending kneeling sustained squat forward reaching overhead reaching reach and lift ladder climb and carrying/crawling.
Working conditions may be indoor and/or outdoor. Noise level may be loud at times.

LICENSES & CERTIFICATIONS:

Excellent driving record preferred. All company vehicles are subject to continuous video monitoring.

SUPERVISORY RESPONSIBILITY:

5-10 Indirect Reports
0-5 Indirect Reports

COMPANY INFORMATION:
Motion offers an excellent benefits package which includes options for healthcare coverage 401(k) tuition reimbursement vacation sick and holiday pay.

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GPC conducts its business without regard to sex race creed color religion marital status national origin citizenship status age pregnancy sexual orientation gender identity or expression genetic information disability military status status as a veteran or any other protected characteristic. GPCs policy is to recruit hire train promote assign transfer and terminate employees based on their own ability achievement experience and conduct and other legitimate business reasons.

Required Experience:

Manager

SUMMARY:Under limited supervision the Field Service supervisor functions as the lead of a field service team and oversees technicians to ensure their work is performed effectively. The Supervisor is involved in team decisions hiring training and is required to make sure the team follows all SOPs KPI...