Training Manager The Cape Town EDITION (Pre-Opening)

Training Manager - The Cape Town EDITION V&A Waterfront

Opening in 2026 The Cape Town EDITION will introduce contemporary luxury lifestyle hospitality to the iconic V&A Waterfront. Located on Quay 7 the hotel will feature 142 guestrooms including six serviced apartments and will operate under an international management agreement.

Developed through the partnership between Marriott International and legendary hotelier Ian Schrager EDITION Hotels represent refined design deeply personalised service and vibrant social energyeach hotel reflecting the culture and creative spirit of its destination.

The Cape Town EDITION is poised to become one of the citys most influential culinary social and lifestyle destinations.

Role Overview

The Training Manager plays a key role in embedding EDITION brand culture service philosophy and leadership standards across The Cape Town EDITION.

Working closely with the Property Leadership Team and Human Resources this role ensures that all learning and development initiatives are strategically aligned with the hotels mission vision and commercial objectives. The Training Manager is responsible for identifying organisational development needs designing and delivering impactful training programs and measuring training effectiveness to ensure a strong return on investment.

Training initiatives span brand culture product knowledge service excellence leadership capability and operational effectiveness supporting both preopening readiness and ongoing hotel performance.

Key Responsibilities

Training Strategy & Delivery

• Promote and champion all training and development programs across the hotel
• Ensure all associates receive ongoing training to clearly understand and consistently deliver on guest expectations
• Design develop and facilitate customised and corporate training programs ensuring alignment with EDITION brand standards
• Apply adultlearning principles to create engaging effective learning experiences
• Observe service behaviours and provide structured feedback to associates and department leaders
• Support departmentspecific training initiatives in collaboration with operational leaders
  

Training Effectiveness & Evaluation

• Monitor training participation enrolment and attendance
• Meet regularly with training participants to assess progress and address development needs
• Partner with operational leaders to assess the application of technical service and leadership skills on the floor
• Analyse guest satisfaction results feedback platforms and internal data to identify development gaps
• Measure knowledge transfer and behavioural change to ensure training drives performance outcomes
  

Training Planning & Continuous Improvement

• Ensure all learning and development initiatives are strategically aligned to brand values service culture and business priorities
• Identify performance gaps and collaborate with leaders to implement appropriate training solutions
• Continuously refine training methodologies to maximise effectiveness and relevance
• Align training programs to positively impact key business indicators including guest satisfaction and engagement
• Embed service excellence and guest satisfaction as recurring themes in departmental meetings
  

Budget & Resource Management

• Support the development and management of the Training budget aligned with Human Resources and property financial objectives
• Monitor and control trainingrelated expenses to deliver within approved budgets
• Utilise Pcard processes where applicable to effectively track and manage departmental spend

Candidate Profile

Education & Experience

• Bachelors degree in Human Resources Hospitality Management Business Administration or a related field
  OR
• Diploma / 2year degree in a related discipline with relevant professional experience
• Certified trainer status required
• Minimum 12 years experience in a training learning & development or human resources role within hospitality or a serviceled environment
• Experience in luxury lifestyle or branded hotel environments is advantageous
  

Leadership & Professional Competencies

• Adaptability: Maintains effectiveness in fastpaced changing environments
• Communication: Clearly conveys ideas and fosters engagement across all levels
• Problem Solving & Decision Making: Analyses information and implements practical solutions
• Professional Presence: Represents the brand with confidence and credibility
  

Execution & Collaboration

• Team Contribution: Actively partners with peers and leaders to achieve shared objectives
• Results Orientation: Sets high standards and consistently drives performance
• Planning & Organisation: Manages multiple priorities with structure and attention to detail
• Relationship Building & Inclusion
• Builds trustbased relationships with colleagues leaders and stakeholders
• Demonstrates a global mindset embracing diversity and inclusive behaviours
• Creates learning environments where all associates can contribute and succeed
  

Technical & Functional Expertise

• Training needs analysis curriculum design and facilitation
• HR fundamentals including associate relations recruitment and learning compliance
• Knowledge of labour legislation employment equity and workplace policies
• Familiarity with payroll basics HR systems and reporting frameworks
• Strong computer literacy and written / verbal communication skills
  

Additional Information

• Fulltime onsite role based at The Cape Town EDITION V&A Waterfront
• Candidates must have the legal right to work in South Africa
• In line with our Employment Equity objectives preference may be given to candidates who contribute to workforce representivity