Associate Manager Kitroom South Coastal Cape Town

Summary:

TheAssociate ManagerKitroomis responsible for leading the loan kit operationin order tomeet customer service and quality requirements. They will take responsibility for ensuring the loan kit operational metrics are delivered on time every time. This encompasses the entire operational process related to that specific area ensuring a Best in Classorganisationis created andmaintainedthrough implementing solutions to further developmaintainand improve customer satisfaction reduce cost andoptimiseinventory. A keycomponentof this role will also be to leadcoachand develop the team as well as importing and exportingbest in Managerwill be expected to act as a deputy for the Manager of their department leading by example and assisting in the overall running of the will include helping to manage the daily workload (including capacity planning and creating action plans)assistingin ensuring that processes are in place and being followed that opportunities areidentifiedfor improvement and acted upon and that engagement is part of theday to dayculture. TheAssociate Managerwould be expected toparticipateinregionalprojects which may include integration work from Mergers& Acquisitions.

TheAssociate Manageris expected to continuously drive process improvement within the Kit room processes using lean six sigma tools.TheAssociate Managerwill directly manage and developemployees up toand inclusive ofSupervisors.

What you will do:

• Support the Customer Logistics strategy. This will require the provision of a detailed operational review of all processes proceduresmethodsand tools to determineadequacyto meet the performance objectives of the department.

• May beto devise the Loan Kit strategy for the country/ region. This will require the provision of a detailed operational review of all processes proceduresmethodsand tools to determine adequacy to meet the performance objectives of the department.

• Leading & motivating the workforce. This may include indirect management ofthird-partyemployees within the region that support Stryker business

• Take responsibility for and work in collaboration with other stakeholders to achieve departmental and divisional KPIs andobjectivessuch as Kit service level efficiency inventory quality & any relevant financial performance metrics.

• Manage effective communications with the team to deliver operational targets resolveissuesand complete team briefings effectively

• Complete all activities related to capacity planning including creation and presentation of business cases to upper management. This may include holiday planning sickness/ absenceprocessesetc.

• Complete all people management processes including management of Performance Improvement plans individual development plans annual performance review process feedback and coaching interviews/ talentselection Return to Works.

• Complete and remainup-to-dateon all Stryker approved leadership training programs

• Accuratelymonitorand use relevant production KPIs to ensure maximum efficiency and quality compliance

• Utiliseteam members effectively to deliver agreed targets to required quality and output

• Create an environment of development and cultivate talent in the department

• Ensure all team members are trained and capableto undertakerequiredtasks. Oversee andsign-offall relevant induction training for new members of the team. Maintain training records and relevant curriculum within Stryker Learning Management System (SLMS)
• Tooperatein a safe working manner andbe responsible forHS within designated areas and ensure all prescribed PPE is used correctly by each team member

• Collaborate and liaise with all internal and external stakeholders (this could include sales customer service warehousing transportation supply chain asset team). Ensurethe customersatisfaction in terms of inventory and the right cost effectiveness

• Provide input or support key supplier review process (for suppliers of kit process equipment or services)

• Maintain supplies of departmental consumables. May also support the team with processing purchase orders in Enterprise Resource Program (or equivalent) monitoringstockand demandofdisposable products (washing and packaging material) for operational areas.

• Take responsibility foridentifyingareas of improvementandassistingin the implementation of actions relating to these.

• Lead and implement projects within the team and cross-functionally to further improve the department resulting in increased customer satisfaction/ efficiencies lowercostsand optimized inventory levels

• Lead implementation of the Q12engagementimpact plan for the team andmonitorprogress against the plan.

• Build andmaintainrelationships with other Enabling Functions while driving toleverageopportunities across the areas.

• Liaise with and visit customersin order topartner with them to develop& execute innovative kit operational improvements.

• Management and execution of the operational processes related to any business acquisition/ integrations related to your area of responsibility

• Ensure all ComplianceQualityand financial standards reporting policies are implemented and applied in your area. This may include leading changes to existing procedures workinstructionsandtrainings.

• OverseeQMS documentation and QMS documentation re-alignment. This would also include driving anychangemanagement that stems from QMS re-alignments (training/ re-training).

• Overseeimplementation of local process improvements including Just-do-It actions Lean 6S enhancements or local rollouts ofSouth Africa/EEMEAprocess changes.

• Lead the daily Managed Daily Improvements (MDI) process and daily/ weekly metric reviews (productivity quality etc.) for the department andreportingto upper management when needed

• Benchmarking with other Stryker sites toidentifyoperational best practices and lead execution of needed changes locally.

• Support management teamwith creating annual budgets or updating quarterly budget projections

What you need:

Required:

• Equivalent ofUniversity Degree/Diplomaor equivalent desirable experience.
• English speaking (Professional Working Proficiency in English communication)
• Minimum of 5 years experience leading teams and (or) projects (for internal candidates- minimum of 2 years as supervisor)
• Experience of working within a team.
• Experience of workingtotight deadlines.
• Excellent communication skills
• Candemonstratea high levelof problem-solving skills
• Must be IT literate and efficient in an administrative environment. Well versed in Microsoft Office tools
• Knowledge of Operations management processes & general logistics
• Experience in general operations orlogisticsincluding acustomer facingrole.
• Experience in people and project management.
• Lean Six Sigma Qualification or have professional experience in leading lean projects

Preferred:

Competencies & Behaviors

Ability to communicate in a highly effective manner and work both independently and as part of a team on assignments.Must be IT literate and efficient in an administrative environment. They must have the ability to work on their own initiative prioritizing andorganisingworkload.

Competencies

Customer oriented- Strong customer focus

Engagement- Drive self-engagement andothersteam members engagement

Delegator- Delegate tasks to other members of the team and ensure on time completion

Stakeholder Management- Manage expectations of multiple stakeholders

Decision Making/Judgement Selects effective approaches to solving issues based on available information and businessobjectivesand escalates appropriately.

Relationship Builder/ collaborator Builds andmaintainsrelationships within the team and across the widerorganisation.

Excellent communication skills.

Proactive - Has a pro-active and independent personality ability to manage their own workload andprioritiseappropriately.

Strong internal drive and motivation to make a difference and add value to anorganisation.

Attention to Detail - being careful about detail and thorough in completing work tasks.

Dependability - being reliable responsible dependable and fulfilling obligations.

Independence - developing ones own ways of doing things guiding oneself with little or no supervision and depending on oneself to get things done.

Initiative - a willingness to take on responsibilities and challenges.

Innovation - creativity and alternative thinking to developnew ideasfor andanswers to work-related problems.

Integrity - being honest and ethical. Promote anddisseminateCompliance Culture within the Company (compliance and ethical behavior)

Decision Making/Judgement Selects effective approaches to solving issues based on available information and business objectives

Strategic activity Understands and considers customers regulatory and legislative issues when making decisions

Planning/Organisation Understands what is needed toaccomplishprojectobjectivesandestablishappropriate goalsand priority. Demonstrateclear evidenceof objective measurement of their achievements.

Relationship Builder Builds andmaintainsrelationships with key internal stakeholders and with key clients/customer groups that support and improve effectiveness

Innovation & Creativity Proactively develops and championsnew ideas.

Team Management - Ability to recruit develop and engagehighperforming teams.

Excellent communication skills

Proactive - A self-starter who can define priorities and manage the complexities of multiple projects.Hasapro-activeand independent personality ability to manage their own workload andprioritiseappropriately

Strong internal drive and motivation to make a difference and add value to anorganisation

Demonstrates the Stryker Leadership expectations of a Leader of People.