Operations Manager

Takealot Fulfilment Solutions (TFS) a division of Takealot Online (RF) (Pty) Ltd is looking for a highly talentedOperations Managerto join our team inCape Town.

Join Our Mission at Takealot Fulfilment Solutions We Are TFS

Revolutionising e-commerce logistics in South Africa with cutting-edge technology and operational excellence. We deliver 30 million orders annually empowering businesses and driving economic growth.

Who Were Looking For:

Innovative ambitious individuals ready to shape the future of e-commerce logistics. At TFS Uniquely You meets Powerfully Us where your individuality strengthens our collective mission.

At TFS your growth is our growth. Youll be joining a team powered by Takealot Groups core values.

Purpose of this Job:The purpose of this Operations Manager role is to successfully manage and oversee the day to day(also night shift) Distribution Centres millrun/shuttling operations.

This position reports to the General Manager: Primary Logistics

Your responsibilities can include:

Budget Control:

• Management of departmental expenses in line with budget.
• Ensure timely payment of all invoices avoiding carryovers to the next month for effective financial management.
• Ensure all accruals are managed and submitted timeously as to ensure cost or accounted for incorrect periods.
• Coordinate various aspects including insurance claims traffic fines and vehicle maintenance to streamline operations and minimize disruptions.
• Contribute to budget preparation for the business division by utilizing relevant data and analysis in the budget and resource planning process.
• Exercise detailed cost control measures covering expenses like general vehicle repairs vehicle rotation tires fuellicensing breakdowns accidents insurance claims and E-Toll account management

Client Service:

• Ensure timely delivery within Service Level Agreements and uphold TFS network standards to align with service values.
• Cultivate robust partnerships with internal and external stakeholders to enhance collaboration and mutual success.
• Actively communicate with all internal stakeholders ensuring all concerns are addressed timeously and proactively.
• Oversee fleet management suppliers establishing and maintaining relationships with third parties to ensure compliance and efficient fleet management.

Operations Management:

• Ensure a successfully managed TFS day-to-day operations including night shifts ensuring thesmooth and efficient function of the operations as to ensure on-time delivery of customer ordersto the branch network.
• Hold accountability for the effective management of the fleet aiming for the maximum availabilityof serviced and reliable vehicles for TFS operations.
• Analyze fleet information to ensure optimal utilization of vehicles providing regular reports to the business for informed decision-making.
• Engage in short-term & long-term planning and scheduling operations focusing on driver productivity vehicle maintenance query resolution and adherence to SLA.
• Provide guidance and advice on all Milkrun operations matters to relevant stakeholders andpartners serving as a subject matter expert.
• Identify opportunities to enhance operational efficiency implementing best practices in fleet management to optimize resources.
• Ensure adherence to all relevant regulations and policies overseeing compliance in areas such as safety 5S maintenance and operational procedures.
• Regularly report on fleet performance metrics providing insights into key areas of improvement and successes achieved.
• Ensure regularly review and update operational Standard Operating Procedures (SOPs) to ensurealignment with industry best practices.
• Implementing an efficient scheduling system; essential optimizing workforce and driver resourceutilization promoting productivity minimizing fatigue and ensuring a streamlined and cost-effective operational workflow.
• Ensure a clean safe and well-organized working environment by implementing 5S principles in office spaces.
• Ensure employees uniforms are ordered on time and coordinate the quality control of Personal Protective Equipment (PPE) to ensure safety compliance.

People Management:

• Manage personal development to enhance competencies for the current role and future leadership growth opportunities.
• Plan and manage performance skills development and team motivation to foster a high-performance work culture.
• Achieve efficiencies and increase competencies within the team to optimize overall performance.
• Ensure employees issues or grievances promptly addressed fostering a positive and supportive work environment.
• Ensure appropriate onboarding processes are implemented for all staff to facilitate a smooth integration into the organization.
• Ensure adequate succession planning within the team.

SHE Risk Quality and 5S Duties:

• Ensure 5S standards are maintained.
• Ensure health and safety standards are maintained and issues reported timeously.
• Align with the Quality Management System and help to continually improve processes.
• Follow transport / road safety regulations and standards

Qualifications and experience:

• Diploma in Logistics/Supply Chain or Business Management.
• 4-5 years field experience in Supply Chain Management / Logistics Management.

Attributes required :

• Excellent administrative skills.
• Excellent communication skills.
• Strong administrative and organizational skills with the ability to work independently andprofessionally.
• Ability to liaise professionally with personnel at all levels. Highly motivated and enthusiastic
• Solutions-oriented can-do attitude; self-motivated.
• Proficiency in Google Suite as well as Google Sheets.
• Strong organizational and time management skills with the ability to handle multiple tasks andprioritize responsibilities.
• Proficient in using software for vehicle tracking.
• Strong negotiation and problem-solving abilities.
• Excellent administrative skills.
• Excellent communication skills.
• Able to work well with a team and under pressure.
• Must be diligent and time competent to meet deadlines.
• Must be customer service focused.
• Must be honest reliable and trustworthy.
• Be willing to work flexible hours.
• Be willing to perform duties on weekends.
• Able to travel between sites daily with own transport.