IT Support Specialist
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Job Location:
Richfield, MN - USA
Monthly Salary:
Not Disclosed
Posted on:
8 hours ago
Vacancies:
1 Vacancy
Job Summary
Corporate Overview
Server Products is a highly regarded food and beverage technology company that manufactures products for the restaurant and food service markets. Server Products is committed to designing smarter solutions to everyday challenges so customers can serve easier faster and better than ever.
The Opportunity
Responsible for driving day-to-day IT support and assisting with network and systems administration activities in a manufacturing environment. This role supports end users by resolving hardware software and access issues manages onboarding and offboarding processes and assists with maintaining network connectivity and system reliability. The position also provides Tier 2 escalation support and works closely with IT leadership and external partners to ensure stability security and efficient IT operations.
Responsibilities
- Provide Tier 1 and Tier 2 technical support for computers printers phones and related hardware and software.
- Set up and maintain IT assets including imaging deployments inventory warranties replacements and lifecycle tracking.
- Create manage and terminate user accounts including onboarding and offboarding tasks such as new user IT orientation.
- Update and manage the helpdesk ticketing system ensuring accurate documentation and timely issue resolution.
- Test monitor and troubleshoot network infrastructure including connectivity switches wireless access points VPNs and related components.
- Preform basic firewall administration and assist with network configuration changes under established standards.
- Assist with routine device patching and system updates to maintain security and reliability.
- Support backup and disaster recovery procedures for supported systems including basic restore activities.
- Establish and maintain documentation of standard operating procedures and problem resolutions.
- Collaborate with internal IT leadership and external vendors or consultants to support and improve IT systems based on business requirements.
Requirements
- Bachelors degree in MIS or Computer Science (or equivalent work experience)
- 3 5 years of experience in IT support and networking
- Proficiency in supporting Windows OperatingSystems.
- Experience providing IT helpdesk or technical support in a business environment.
- Knowledge of Microsoft 365 and directory services (Azure AD and Active Directory)
- Practical understanding of networking concepts including TCP/IP DNS DHCP VLANs WiFi and VPN connectivity.
- Familiarity with firewall concepts network security and basic cybersecurity practices.
- Experience with ticketing systems and remote support tools.
- Knowledge of backup and disaster recovery concepts.
- Strong analytical troubleshooting and problem-solving skills.
- Excellent interpersonal and customer service skills.
- Ability to document procedures and communicate technical information to non-technical users clearly.
- Certifications such as CompTIA A/Network/Security MS 365 Fundamentals a major plus.
- Familiarity with Apple OS a plus.
Benefits
- Five (5) weeks PTO
- Ten (10) paid holidays
- Three (3) days paid to volunteer
- Robust 401(k) with up to 6.0% company contribution/match
- Exceptional health care benefits
Server Products is proud to be an Equal Opportunity Employer. Server Products does not discriminate against any person due to any protected classes or characteristics. Our employment decisions are based only on valid job-related requirements. We are committed to providing a workplace where all employees are treated fairly and with respect.
Required Experience:
IC
Key Skills
- Fund Management
- Corporate Sales
- HR Recruitment
- Linux
- Airlines
