END USER IT SUPPORT

San Francisco, CA - USA

Monthly Salary: Not Disclosed

Posted on: 2 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Title-End user support
Location - San Francisco CA (Onsite 4 days in a week)

Must Have Skills
Support to VIPs
Troubleshooting
infrastructure support

Trading User & Application Support Proven ability supporting

trading applications (order/execution platforms market data tools trade lifecycle tooling) in a time-critical setting.

Strong incident triage around: application performance and latency symptoms (user perception vs actual service health)profile/session issues permissions/access and entitlement-related failures (working with app owners)

Excellent first principles troubleshooting: isolate user/device/network/app dependency quickly. Concierge-style engagement: proactive calm discreet and time-aware.

Ability to support 13 VIP users with extended service expectations (Technical Valet services) rapid response and frequent status updates pre-emptive checks before key meetings/trading windows (where requested)personal accountability: I ll stay with this until its stable Strong communication discipline sets expectations early ( what Im doing what I need when I ll update you )translates technical detail into business impact language Professionalism in sensitive environments (screen-sharing caution data handling low-noise desk-side conduct)

Job Title-End user support Location - San Francisco CA (Onsite 4 days in a week) Must Have Skills Support to VIPs Troubleshooting infrastructure support Trading User & Application Support Proven ability supporting trading applications (order/execution platforms market data tools trade lifecycle ...