Technical Call Center, Medical Technologist
Share
Job Location:
Irving, TX - USA
Monthly Salary:
$ 55300 - 110700
Posted on:
6 hours ago
Vacancies:
1 Vacancy
Job Summary
JOB DESCRIPTION:
About Abbott
Abbott is a global healthcare leader creating breakthrough science to improve peoples health. Were always looking towards the future anticipating changes in medical science and technology.
Our diagnostic solutions are used in hospitals laboratories and clinics around the globe. The crucial information derived from our tests instruments and informatics systems are often the first step in patient care decision making for hundreds of health conditions from heart attacks to blood disorders to infectious diseases and cancers.
Working at Abbott
At Abbott you can do work that matters grow and learn care for yourself and family be your true self and live a full life. Youll also have access to:
- Career development with an international company where you can grow the career you dream of.
- Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
- An excellent retirement savings plan with high employer contribution
- Tuition reimbursement the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelors degree.
- A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
- A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity working mothers female executives and scientists.
The Opportunity
- Qualified candidates must currently live in the Irving TX area.
- Day Shift hours with rotating weekends.
- Travel up to 5 %
What Youll Work On
- Technical Support Representatives provide remote technical support to customers and field personnel for diagnostic products instruments and assays.
- This role is to troubleshoot diagnose resolve and document both the issue and resolution of the issue.
- This role serves as a first point of contact for diagnostics customers with instrument and / or assay issues.
- The representative is also responsible for developing customer relationships and enhancing customer experience.
- Manage and resolve basic to moderately complex customer issues via remote technology such as instrument screen sharing and AbbottLink.
- Analyze problems diagnose probable causes and utilize troubleshooting techniques to resolve customer issues using technical information such as Operation Manuals and Knowledge Management
- Utilize strong interpersonal communication skills while engaging with customers to resolve issues using Achieving Service Excellence model
- Utilize the ticket documentation system to ensure all meaningful data is captured to support product design/customer usability per compliance standards.
- Demonstrate ability to recognize and document product performance trends within the quality system by using the Global Service Reports.
- Communicate with peers including Sales Field Service Global Service Support and Quality via phone e-mail or instant messaging.
- Collaborates with team members and other support teams to ensure issue resolution
Required Qualifications
- Associates Degree
- 3 years of experience in a medical laboratory environment field service clinical experience or diagnostic product experience.
Preferred Qualifications:
- Medical Technician
Learn more about our health and wellness benefits which provide the security to help you and your family live full lives:
Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer committed to employee diversity.
Connect with us at on Facebook at and on Twitter @AbbottNews and @AbbottGlobal.
The base pay for this position is
$55300.00 $110700.00In specific locations the pay range may vary from the range posted.
JOB FAMILY:
Customer Service
DIVISION:
CRLB Core Lab
LOCATION:
United States > Irving : LC-02
ADDITIONAL LOCATIONS:
WORK SHIFT:
Standard
TRAVEL:
Yes 5 % of the Time
MEDICAL SURVEILLANCE:
Not Applicable
SIGNIFICANT WORK ACTIVITIES:
Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day) Keyboard use (greater or equal to 50% of the workday)Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.
EEO is the Law link - English: EEO is the Law link - Espanol: Experience:
IC
Key Skills
- Laboratory Experience
- Immunoassays
- Clinical Laboratory Experience
- Hospital Experience
- Laboratory Procedures
- Phlebotomy
- Conflict Management
- Microbiology
- Quality Control
- Laboratory Techniques
- Sales Support
- Toxicology Experience
About Company
WHO WE ARE CREATING LIFE-CHANGING TECHNOLOGY From removing the regular pain of fingersticks as people manage their diabetes to connecting patients to doctors with real-time information monitoring their hearts, from easing chronic pain and movement disorders to testing half the world’s ... View more
