IT KPI Service Performance Analyst (Telecom Systems)
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Job Location:
Johannesburg - South Africa
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Our client in the telecommunications sector is looking for a IT KPI/ Service Performance Analyst (Telecom Systems) contract duration 6 to 12 months.
Role Purpose
The IT KPI & Service Performance Analyst is responsible for defining monitoring validating and optimizing a composite IT performance KPI derived from critical customer-facing telecom processes. The role ensures end-to-end service reliability revenue protection and customer experience excellence across SIM activation recharge USSD and billing systems.
Role Purpose
The IT KPI & Service Performance Analyst is responsible for defining monitoring validating and optimizing a composite IT performance KPI derived from critical customer-facing telecom processes. The role ensures end-to-end service reliability revenue protection and customer experience excellence across SIM activation recharge USSD and billing systems.
Required Experience
Technical Skills
Soft Skills
Success Measures
- 510 years experience in IT performance management service assurance or telecom analytics
- Strong exposure to:
- SIM activation & provisioning systems
- Recharge platforms (prepaid/postpaid)
- USSD infrastructure
- Billing & charging systems
- Hands-on experience working with composite KPIs and performance indices
- Experience in large high-volume transactional environments
Technical Skills
- KPI design and performance modelling
- Data analysis using SQL Excel Power BI Tableau or similar tools
- Understanding of telecom IT architecture and system integrations
- Incident and problem management frameworks (ITIL)
- Strong knowledge of data accuracy validation and reconciliation
Soft Skills
- Strong analytical and problem-solving capability
- Ability to explain complex technical metrics in business terms
- Stakeholder management across IT network finance and vendors
- Detail-oriented with a strong focus on data integrity
Success Measures
- Sustained improvement in composite KPI performance
- Reduced system failures impacting customer transactions
- Improved billing accuracy and reduced revenue leakage
- Faster incident detection and resolution
- Increased confidence in IT performance reporting
Required Experience:
IC
Key Skills
About Company
With 15 years of experience in the Telecommunications and Financial Services industry in Africa and the Middle East, we are experts at supporting our clients through their digital transformation journeys. We believe in blending traditional methods with cutting-edge strategies to drive ... View more
