People Support Specialist

Your work days are brighter here.

Were obsessed with making hard work pay off for our people our customers and the world around us. As a Fortune 500 company and a leading AI platform for managing people money and agents were shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join youll feel it. Not just in the products we build but in how we show up for each other. Our culture is rooted in integrity empathy and shared enthusiasm. Were in this together tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether youre building smarter solutions supporting customers or creating a space where everyone belongs youll do meaningful work with Workmates whove got your return well give you the trust to take risks the tools to grow the skills to develop and the support of a company invested in you for the long haul. So if you want to inspire a brighter work day for everyone including yourself youve found a match in Workday and we hope to be a match for you too.

About the Team

About the Role

This role is focused on operational excellence and continuous improvement of our core HR systems. You will be a subject matter expert responsible for maintaining the integrity and performance of our HR processes. Your key responsibilities will include:

• System Support & Escalation: Serve as the primary contact for Tier 2 Workday escalations troubleshooting complex issues and providing timely effective solutions to our stakeholders.

• Testing & Change Management: Coordinate and execute User Acceptance Testing (UAT) for system enhancements new configurations and major Workday releases to ensure they function flawlessly.

• Process Improvement: Manage key operational processes and enhance our employee self-service (Tier 0) resources always looking for ways to improve efficiency and the user experience.

• Stakeholder Collaboration: Work closely with HR Partners and Centers of Excellence (COEs) to understand their needs gather feedback and ensure our systems are aligned with business objectives.

• Data Management: Take ownership of data integrity by managing processes like Enterprise Interface Builder (EIB) data loads with precision.

About You

We are looking for a proactive problem-solver with a strong technical aptitude and a passion for creating great employee experiences.

Basic Qualifications:

• 6 years of experience in HR Operations HRIS or a related field.

• Hands-on experience with HR systems specifically with Workday modules such as HCM Recruiting and Compensation.

• Proven ability to test system enhancements troubleshoot issues independently and learn complex processes quickly.

• Exceptional attention to detail and organizational skills with the ability to manage multiple priorities and deadlines in a fast-paced environment.

• A strong customer-service orientation with excellent written and verbal communication skills.

• An aptitude for and willingness to work with modern AI tools to enhance HR processes.

Other qualifications:

• Good to have professional fluency in a second language such as German French etc.

• Experience with Workday User Testing and EIB Loads

Our Approach to Flexible Work

With Flex Work were combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections maintain a strong community and do their best work. We know that flexibility can take shape in many ways so rather than a number of required days in-office each week we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers prospects and partners (depending on role). This means youll have the freedom to create a flexible schedule that caters to your business team and personal needs while being intentional to make the most of time spent together. Those in our remote home office roles also have the opportunity to come together in our offices for important moments that matter.

At Workday we are committed to providing an accessible and inclusive hiring experience where all candidates can fully demonstrate their skills. If you require assistance or an accommodation at any point please email .

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