AI Deployment Manager NYC

About the Team

OpenAIs AI Deployment Manager team partners with the worlds most ambitious organizations to help them turn cutting-edge AI capabilities into everyday impact. We specialize in technical enablement and adoption guiding customers through how to effectively use OpenAIs products across teams workflows and stages of maturity.

Our work spans structured workshops technical enablement and adoption programs that help customers move from initial exposure to confident scalable use. We work closely with Sales AI Success Engineers Solutions Engineering and Product to ensure customers are not only enabled but set up for long-term success as OpenAIs platform evolves.

Our customers range from fast-growing digital natives to the largest global enterprises government agencies and educational institutions. Every engagement is an opportunity to ensure that AI benefits the way people work build and innovate. This role sits at the center of that mission.

About the Role

The AI Deployment Manager role is a specialist post-sales enablement role focused on delivering high-impact enablement and adoption services across OpenAIs product suite. This role is responsible for designing and delivering technical enablement experiences that support a repeatable adoption framework driving sustained activation expanding breadth and depth of usage and measurable business value across OpenAIs product suite including ChatGPT Enterprise Codex Agents and the API. This includes helping customers understand and correctly apply the deployment harnesses evaluation layers and operational controls required for reliable use.

This role blends deep technical fluency instructional design and customer advisory. You will lead live trainings workshops and adoption interventions for audiences ranging from hands-on builders to executive leaders helping customers understand not just what OpenAIs products can do but how to use them effectively in real-world contexts.

Success in this role means accelerating customer confidence increasing product adoption supporting successful launches of new product capabilities and helping customers translate technical features into tangible outcomes.

This role is based in NYC office. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees.

In this role you will:

• Own the technical enablement of OpenAI products including ChatGPT Enterprise Codex Agents and API capabilities helping define effective enablement patterns that support adoption across customer segments.

• Lead customer training and enablement across the full customer lifecycle from initial onboarding through expansion optimization and long-term adoption.

• Design and deliver high-impact training engagements including onboarding sessions advanced capability trainings executive briefings hackathons and hands-on workshops for audiences ranging from senior leaders to working teams.

• Drive customer activation sustained usage and measurable business value through structured enablement and deployment programs designed for durable adoption at scale.

• Partner closely with Sales AI Success Engineers Solutions Engineering and Product teams to ensure seamless handoff from pre- to post-sale and consistent customer experience.

• Develop and refine reusable training assets playbooks and best practices based on patterns observed across customers and regions.

• Gather customer feedback from training and enablement engagements synthesize themes across accounts and relay insights to internal stakeholders to inform product and program improvements.

Youll thrive in this role if you:

• Have 4 years of experience in customer-facing or instructional roles engaging C-level and senior technical audiences in complex enterprise environments.

• Possess exceptional presentation and communication skills particularly when conveying the value of technical concepts clearly to senior and executive-level audiences.

• Strong technical depth across coding agents and APIs with a practical understanding of how AI systems are built evaluated and operated in production including RAG evaluation strategies fine-tuning and key tradeoffs.

• Proven experience leading structured technical trainings such as API bootcamps workshops or enablement sessions with the ability to design learning journeys handle live questions and reason through problems in real time.

• Strong ability to connect technical features and capabilities to concrete business outcomes such as productivity efficiency cost reduction risk mitigation or revenue impact.

• Have a humble attitude an eagerness to help others and a desire to pick up whatever knowledge youre missing to make both your team and our customers succeed.

• Comfortable thinking on their feet in live customer settings adapting quickly to new information shifting priorities and real-time questions while maintaining clarity ownership and momentum.

• Are personally committed to fostering the safe and ethical evolution of AI.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core and to achieve our mission we must encompass and value the many different perspectives voices and experiences that form the full spectrum of humanity.

We are an equal opportunity employer and we do not discriminate on the basis of race religion color national origin sex sexual orientation age veteran status disability genetic information or other applicable legally protected characteristic.

For additional information please see OpenAIs Affirmative Action and Equal Employment Opportunity Policy Statement.

Background checks for applicants will be administered in accordance with applicable law and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws including the San Francisco Fair Chance Ordinance the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct adverse and negative relationship with the following job duties potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary confidential and non-public addition job duties require access to secure and protected information technology systems and related data security obligations.

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We are committed to providing reasonable accommodations to applicants with disabilities and requests can be made via this link.

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At OpenAI we believe artificial intelligence has the potential to help people solve immense global challenges and we want the upside of AI to be widely shared. Join us in shaping the future of technology.

Required Experience:

Manager