Technical Customer Success Manager
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Job Location:
Monthly Salary:
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
Unico is the first and largest Brazilian IDtech developing innovative solutions to protect personal information and how private companies use them. We are placing Brazil on the global map of innovation - based on the development of technologies that can bring security and transparency to people - and now we are expanding! To get there we keep investing our efforts in our people. We have an incredible team committed to this great goal.
Come and join us!
Our culture
Our values are the basis for everything we do! Our work environment is collaborative full of learning opportunities and possibilities for you to develop your career with autonomy and support from leaders and colleagues. Please visit our website to learn more about our culture.
Were looking for a Tech Customer Success Manager to own the relationship with our clients - from onboarding through ongoing success. Youll be the bridge between customers and our R&D team: communicating clearly managing onboarding projects troubleshooting issues at a basic technical level and ensuring our engineering priorities align with real client needs.
This is not a sales nor pure customer success role: Youll also be hands-on - digging into logs analyzing dashboards understanding how things work and collaborating with developers. If youre organized tech-curious and love helping people succeed this is your kind of job.
What Youll Do:
- Be the main point of contact for assigned clients - written and verbal.
- Manage inbound support tickets: triage reproduce and perform initial analysis.
- Collaborate with the R&D team for deeper investigations and track resolutions.
- Communicate updates clearly across time zones (IL & US).Flexible work schedule e.g. starting late on days with calls in the PST AM time-zone.
- Lead renewals efforts together with the team
- Own onboarding projects from contract signing to successful go-live.
- Plan timelines dependencies and deliverables with clients and internal teams.
- Guide clients through product configuration integrations and setup.
- Facilitate training sessions and ensure adoption milestones are hit.
- Document onboarding status risks and technical context.
- Take an active part in each sprints planning retrospectives release readiness and the design of new features!
- Track KPIs - bugs velocity support load etc.
- Ensure client feedback translates into clear product actions and documentation.
- Help maintain visibility across product support and development.
What Youll Need:
- Excellent written and spoken English; confident client communication.
- Strong organizational and project management skills.
- Experience managing onboarding or implementation projects in a SaaS environment.
- Comfortable working with distributed teams across multiple time zones.
- Proactive ownership and accountability - you close loops not open them.
- Availability for a hybrid work model with a requirement of 3 days per week in the office.
Nice-to-Haves (well train you if youre motivated):
- Familiarity with browser tools (Chrome DevTools) logs and dashboards (e.g. Datadog).
- Basic understanding of APIs HTTP requests and modern web apps.
- Basic scripting knowledge (e.g. JavaScript /Typescript / Python).
- Experience with Agile or Scrum workflows and tools (Jira Linear etc.).
What Success Looks Like:
- Clients see you as their go-to person - responsive reliable and clear.
- Onboarding projects hit deadlines smoothly.
- Support tickets are analyzed and escalated with context and precision.
- R&D has better visibility into client impact and priorities.
Why Join Us:
- Fast-moving SaaS environment where youll wear multiple hats and grow fast.
- Training and mentorship from experts on technical analysis and web infrastructure.
- Real ownership youll directly shape how we serve our clients and scale our operations.
- Career Growth - with Unicos growth to North America & EMEA our office will grow together with leadership & product opportunities.
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
Manager
Key Skills
- Mainframe
- ABAP
- Information Technology Sales
- Investment Management
- IT Service Desk
- Clinical
