Membership Advisor
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Yearly Salary:
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Job Summary
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The Opportunity
CAA Atlantic is recognized as one of Canadas Most Admired Corporate Cultures! Were committed to supporting your development through comprehensive training programs and continuous learning opportunities - helping you advance your skills and achieve your professional goals. Our generous vacation allowance annual incentive program and top-tier benefits ensure you and your family are well taken care of.
CAA Atlantic is a member-based organization serving over 320000 members across Atlantic Canada. Headquarters in Saint John N.B. CAA Atlantic is part of the national CAA federation with almost 7 million members across the country! CAA is one of the largest most trusted and respected consumer-based organizations in Canada. We provide emergency roadside assistance travel services and exclusive savings and rewards for our members. Were deeply focused on helping Atlantic Canadians travel safely and confidently whether they are on the road close to home or planning trips around the world.
Its so fun to work with CAA Atlantic! - Linda Landry Travel Advisor
To learn more about the CAA Atlantic employee experience visit us online:
- YouTube: Hidden Gems: Working at CAA Atlantic
- Careers CAA Atlantic- Work With Us
- Careers CAA Atlantic - Employee Benefits
- Careers CAA Atlantic- Team Member Stories
Join CAA Atlanic as a Membership Advisor where youll have opportunities each day to make a difference for our Members near and far! Lets Grow Together
Reporting to the Branch Manager you will play a key role in delivering CAA Atlantics Member First philosophy by providing exceptional service and expert guidance to our this member-facing role you will develop a strong understanding of our full range of products and services-including memberships travel options and insurance offerings-so you can confidently identify and recommend the right solutions for each Members unique needs. Your approach will combine professionalism enthusiasm and the ability to turn each interaction into a positive and memorable experience that reflects the trusted CAA Atlantic brand.
On a daily basis you will provide in-person and over-the-phone assistance to Members and customers processing payments updating account details and supporting membership sales and renewals. Youll also assist with services such as issuing International Driving Permits taking passport photos and ensuring all transactions are completed accurately and efficiently. Every interaction will require attention to detail strong product knowledge and the ability to navigate a range of inquiries with patience and empathy.
Your expertise will also extend to helping Members plan their travels and road trips across North America. This includes taking customized orders for trip routes providing tour books and maps and facilitating bookings for car rentals hotel reservations and travel medical insurance. Youll act as a trusted advisor ensuring that each travel experience is seamless well-informed and tailored to the Members preferences. This part of the role highlights your ability to blend customer service with sales using your knowledge and proactive attitude to achieve and exceed sales targets while building lasting relationships.
Finally as part of a supportive team environment youll work collaboratively with colleagues to ensure excellent service delivery and smooth branch operations. Youll use your interpersonal skills to handle challenging situations with professionalism maintaining CAA Atlantics reputation for reliability and care. Whether assisting a Member with a quick renewal helping plan a family road trip or offering guidance on travel medical insurance and memberships your contributions will directly enhance the Member experience and the success of the Halifax Branch. This is a full time Monday to Friday (9:00AM - 5:30PM) position with the requirement to work four hours every third Saturday.
This is a salaried position with opportunity to earn commission for the sale of certain CAA Atlantic products and services.
What youll do
Responsibilities
- Provide signature experience customer service to our members and customers
- Identify and recommend the right product to members and customers you serve
- Contribute to a team-based environment
- Navigate challenging situations with patience and grace at the forefront
- Facilitate bookings for car rentals hotel reservations and travel medical insurance
- Achieve sales targets
- Membership sales enhancements and changes to their membership account details
- Take passport photos
- Process International Driving Permits
- Take customized orders and provide tour books and route maps
- Other duties as required
What youll need
Qualifications
- You possess a high school diploma and preferably have some post-secondary education
- You are savvy with computer software and can pick up new skills quickly
- You have enjoyed your experience working with the public.
- You are motivated to sell
- You know your way around a map and can identify many major US and Canadian cities
- Most of all you have an awesome attitude and desire to help people.
- You can work 4 hours every third Saturday
- Bilingualism considered an asset
Look for yourself
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A little bit about us
CAA Atlantic
CAA Atlantic
At CAA Atlantic were not just a company; were a driving force in the modern world of Atlantic Canada. With a rich history dating back to 1947 we are deeply rooted in our region but our vision is firmly fixed on the future. Our mission To revolutionize the way people experience safety travel and well-being in the 21st century.
Serving our members with pride across the four Atlantic Provinces were not your typical organization. As a forward-thinking not-for-profit were committed to pushing the boundaries of whats possible.
If youre looking to be part of a company thats leading the charge in modernizing the travel and safety industry look no further. As a four-time recipient of the Most Trusted Brand in Canada over the past five years were on an unwavering journey to become the most trusted member-focused organization and top employer in Atlantic Canada. Join us and be part of the future with CAA Atlantic. Together well drive innovation ensure safety and redefine the way Atlantic Canada experiences the world.
Why Work With Us:
- Challenging work with an amazing team
- Strong commitment to the community and giving back (more than $50K in charitable giving to the IWK Foundation Ronald McDonald House Atlantic and the Janeway Childrens Hospital Foundation in 2022 in addition to many more)
- A competitive compensation package
- Generous paid time off based on professional experience
- Paid volunteering
- Telemedicine - provides you with 24/7 direct access to medical care and wellness services by phone or video chat
- Health and Safety of employees is the number one priority
- Complimentary Premier CAA Membership
- An in-house gym facility and/or corporate gym rate and partial reimbursement
- An innovative and dynamic work environment
- Ongoing learning and development opportunities
Our Vision: To be the most trusted and sustainable Member organization in Atlantic Canada.
Our Mission: To make a difference every day by anticipating understanding and exceeding the expectations of our Members
Our Core Values
- WE WILL BE BOLD We embrace change and encourage bold decisions to be made in pursuit of delivering positive impact and innovative solutions for our Members and our community.
- WE DO WHAT WE SAY Our Members and our Community know they can trust us to be there when we say we will to provide the safety and security they can count on and deliver the great service theyve come to expect. Our word is our bond.
- WE THINK DIFFERENTLY We create a culture built on being curious embracing new ideas backgrounds and perspectives which expands our thinking and leads to creative solutions.
- WE DO THE RIGHT THING We commit to operating in the best interest of others upholding integrity and being transparent in our actions and decision making.
Diversity and inclusion at CAA Atlantic
As a member-driven organization we are dedicated to building a workforce that reflects the diversity of the communities in which we live. It is important to us that every employee has the opportunity to reach their full potential and we recognize that diverse perspectives enhance our collective innovation creativity and allow us to provide amazing service to our Members.
Accommodation
Applicants should identify if they require accommodation during the competition process (on a confidential basis). All postings available in alternate formats upon request.
Required Experience:
Unclear Seniority
Key Skills
- Sales Experience
- Marketing
- Google Docs
- Fundraising
- Microsoft Publisher
- Conflict Management
- Basecamp
- Smartsheet
- Multichannel Marketing
- Salesforce
- Strategic Planning
About Company
CAA is a not-for-profit federation made up of eight regional Clubs providing services to over 6.5 million members in Canadian communities.
