Student Services Specialist

The School of Advanced Computings Technology and Applied Computing Program within the Viterbi School of Engineering is seeking a Student Services Specialist to join their team. This position provides intermediate-level academic advising and operational coordination for students pursuing either a minor or specialization in one of 12 technical fields. This role requires independent judgment problem-solving and detailed knowledge of academic policies and procedures.

This position may be assigned one of the following specialization areas with responsibilities adjusted accordingly:

• Undergraduate Advising: comprehensive case management degree tracking and student success support.
• Masters Advising: graduate enrollment petitions and graduation processing.
• Combined Advising: cross-level advising within departments that may integrate multiple populations.

These specializations are intended to reflect the advisors primary area of focus; however job duties may be reassigned based on areas of greatest need within the department. All advising functions are performed in accordance with the Viterbi Student Services Handbook: Standards & Expectations for Academic Advising and its Appendix: Service Standards & Benchmarks.

CORE RESPONSIBILITIES

• Provide academic advising and administrative coordination for assigned student population(s).
• Review and approve petitions academic actions and degree progress updates.
• Manage student records communications and documentation in compliance with University policy.
• Advise students and faculty on academic policies deadlines and degree requirements.
• Support course scheduling orientation and events related to student success.
• Serve as a departmental liaison to the VASE Student & Academic Services team and central USC offices.
• Contribute to departmental projects data reporting and process improvement efforts.
• Train and mentor entry-level advising staff or student workers as assigned.

VITERBI STUDENT SERVICE STANDARDS

Executes student engagement and academic enrichment programs in conformance with the Viterbi Student Services Handbook: Standards & Expectations for Academic Advising and its companion Appendix: Service Standards & Benchmarks. These standards reflect Viterbis commitment to equitable accurate and student-centered service through collaboration between the VASE central team and academic departments.

REPORTING RELATIONSHIPS & TEAM STRUCTURE
Reports to: Departmental Student Services Manager Director of Student Services or Designated Administrator. Collaborates closely with: Faculty departmental staff and the VASE Student & Academic Services team.

PREFERRED QUALIFICATIONS

• Bachelors degree required; Masters degree preferred.
• Minimum of three years of experience in academic advising or student services.
• Demonstrated knowledge of USC academic policies and systems.
• Strong communication interpersonal and analytical skills.
• Proven ability to manage complex student cases and maintain accurate records.

ADDITIONAL INFORMATION
All Student Services Programs and Engagement staff both within VASE and in the academic departments are required to work onsite a minimum of four days per week with one remote day permitted. Work schedules must align with regular USC business hours to ensure consistent service delivery and effective team collaboration. This schedule applies uniformly across all units and adherence to it is an expectation of employment in support of the Schools student service standards.

The base salary range for this position is $34.04 - $38.99/hour. When extending an offer of employment the University of Southern California considers factors such as (but not limited to) scope of responsibilities work experience education and training skills internal equity and market conditions.

DISCLAIMER
This description outlines the general nature and level of work performed; it is not an exhaustive list of all duties responsibilities or skills required. The School reserves the right to reassign advisors to areas of greatest need based on enrollment fluctuations or operational priorities while maintaining consistency with University policy and advising standards.

USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin protected veteran status disability or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance and with due consideration for patient and student safety. Please refer to theBackground Screening Policy Appendix Dfor specific employment screen implications for the position for which you are applying.

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at or by email at. Inquiries will be treated as confidential to the extent permitted by law.

• Notice of Non-discrimination
• Employment Equity
• Read USCs Clery Act Annual Security Report
• USC is a smoke-free environment
• Digital Accessibility

If you are a current USC employee please apply to thisUSC job posting in Workday by copying and pasting this link into your browser:

IC