Client Engagement Manager

Every day Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit debit prepaid and merchant services. Our worldwide team helps over 3 million companies more than 1300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

ABOUT GLOBAL PAYMENTS

Whether youre a merchant accepting payments a bank issuing cards or a developer embedding payment technology if it has anything to do with commerce wereAlready on it!Thats why 5m customers and 7k software partners around the world rely on Global Payments to handle more than 73b transactions every year.

Through local expertise and global scale atGlobal Payments wedeliver market-leading technology solutions through five regional sub-brands Eway Ezidebit Sentral Pigeonhole Software and Storman.

These brands are anchored by Global Payments a Fortune 500 brand and commerce leader powering millions of companies around the world from ambitious startups to enterprise giants.

We make a positive impact on our customers and communities through our values ofPassion Care Accountability Excellence and Ingenuity.

Underpinning our values is our commitment to Diversity Equity and Inclusion woven into our cultural DNA through a multi-year Oceania program focused on two core pillars of action -Reconciliation and Gender Equity.

Sentral is a trusted cloud-based platform supporting over 3000 schools across Australia with student administration data management and parent engagement. By reducing administrative workload Sentral empowers teachers administrators and school leaders to focus on improving student outcomes.

ABOUT THE ROLE

The Client Engagement Manager is a high-impact growth-driven role at the heart of Sentrals customer ecosystem. You will own and scale our end-to-end customer engagement and advocacy strategy turning satisfied customers into passionate advocates and measurable business growth.

Sitting at the intersection of Client Management Sales and Marketing this role ensures customer success stories translate into reduced churn stronger sales enablement and a vibrant scalable community of engaged users who actively champion Sentrals solutions.

Your success will be measured by net customer growth driven through customer retention advocacy and best-in-class engagement programs that strengthen Sentrals brand and community impact across the education sector.

What Youll Be Doing

• Build manage and scale the entire customer engagement program
• Develop and manage a robust Reference School Program including clearly defined requirements to boost Sentrals overall referenceability.
• Work closely with Client Managers Sales Executives and Marketing Executive to identify and profile ideal customer references.
• Manage the full lifecycle of social proof asset creation including case studies video testimonials online reviews and coordinating reference calls.
• Train internal teams especially Sales and CS on the appropriate usage deployment and legal compliance guidelines for all Client Engagement assets.
• Design continuous high-touch one-on-one engagement and scalable low-effort activities to prevent client fatigue and ensure high loyalty
• Actively highlight the platforms advanced capabilities (e.g. dashboard creativity payments features) to demonstrate above and beyond value and ease of use for customers.
• Coach support and mentor other customer facing teams to build the overall engagement with clients.
• Identify areas for improved client engagement and proactively propose solutions providing support for their implementation across the Sentral business.
• Maintain relationships with key partners ensuring reciprocal and beneficial relationships and a clearly understood joint value proposition
• Ensure full awareness of customer data privacy and manage the internal privacy gatekeeper process for all external assets guaranteeing ethical and responsible creation.
• Comply with relevant legislation company policies and procedures.
• Other duties as reasonably required by Sentral or Global Payments.

ABOUT YOU

• Minimum 5 years experience in Sales Management with a strong track record in fast-paced competitive environments

• Proven ability to influence enable and collaborate across Sales Marketing and Customer Success

• Advanced proficiency in

• Strong analytical and problem-solving capability

• Exceptional organisational time-management and attention-to-detail skills

• Demonstrated success building trusted relationships in high-performance cultures

• Tertiary qualification in Business (preferred but not essential)

• Relevant management or leadership training (desirable)

• Prior experience working in Business to Business services environments and/or SaaS models (desirable)
• Prior experience working with schools or educational communities (desirable)

READY TO APPLY

Want to join a team that places the needs of our people clientsand community at the heart of everything they doAPPLY NOWby submitting your CV. Please note you will be redirected to a Global Payments careers page to submit your application.

All final applicantsfor this positionwill be asked to consent to a criminal history check. Each application will be considered on its merits.

#LI-HYBRID

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race color religion sex (including pregnancy) national origin ancestry age marital status sexual orientation gender identity or expression disability veteran status genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website please contact .