Service Manager

Join the Nwestco Revolution!

At Nwestco LLC we dont just work in the Petroleum and Car Wash Equipment industrywe lead it. For more than 25 years weve set the standard across the Northwest and Rockies by delivering innovation reliability and excellence to our customers.

We are seeking an experienced Service Manager to join our growing team in Portland OR. If you are a strong leader with a service-first mindset a commitment to safety and a desire to grow with a respected industry leader this is an excellent opportunity.

Compensation: $75000$90000 annually depending on experience plus bonuses.
Benefits: Full benefits package including PTO and 401(k)

Your Mission:

As Service Manager you will oversee daily service operations while leading technicians and administrative staff to ensure efficiency profitability and exceptional customer service.

Key Responsibilities:

• Maintain and update service management software daily ensuring accurate work order processing timely resolution of past-due items and submission of warranty claims

• Partner with the Branch Manager and Senior Service Manager to improve margins productivity and operational efficiency

• Review technician timesheets weekly to ensure accuracy for billing and payroll

• Oversee accounts receivable in coordination with administrative staff including direct customer follow-up when necessary

• Manage and track technician licenses and certifications ensuring timely renewals and compliance

• Prepare and submit daily weekly and periodic reports for leadership to monitor service performance and financial results

• Conduct annual performance reviews for all direct reports in accordance with company standards

• Operate within the companys chain of command and collaborate with department leaders including the COO CFO Finance and other Service Managers

• Attend branch and leadership meetings and lead internal meetings focused on safety efficiency and service quality

• Provide onboarding ongoing training and cross-training for service personnel to ensure standardized procedures

• Enforce company policies and SOPs while recommending improvements when appropriate

• Perform additional duties and special projects as assigned by the Branch Manager

What You Bring to the Table:

• Availability to work MondayFriday with flexibility for after-hours and weekend support in a 24/7 service environment

• Proven experience leading and managing field service teams with a strong ability to motivate delegate and hold teams accountable

• Strong customer service background with a focus on long-term client relationships

• Excellent verbal and written communication skills capable of engaging with customers technicians vendors and executives

• Demonstrated conflict resolution skills with both internal teams and external customers

• Highly organized with the ability to manage workloads track performance and coordinate across departments

• Technical aptitude with experience troubleshooting service-related issues and understanding mechanical and electrical systems

• Ability to analyze service data identify inefficiencies and implement improvements to increase margins uptime and customer satisfaction

• Experience with service dispatch platforms ERP/CRM systems and reporting tools

• Adaptable calm and solutions-oriented in fast-paced and changing environments

• Detail-oriented and proactive in maintaining high standards of quality compliance and performance

Preferred Experience:

• Minimum of 3 years of field experience in the petroleum service industry

• Working knowledge of fuel dispensers Veeder-Root systems submersible turbine pumps (STPs) piping POS systems and diagnostic troubleshooting

• Business management or technical training related to service operations and continuous improvement

Before You Leap:

Some positions require travel and overnight stays. Travel expenses will be covered by Nwestco LLC

All job offers are contingent upon successful completion of the following:

• Ability to pass pre-employment physical with extensive lifting (up to 75 lb) twisting pulling kneeling and squatting.

• Ability to pass pre-employment drug-screening and background check. If the position is classified as safety-sensitive it requires the applicant to pass a comprehensive drug test including screening for marijuana as a condition of employment.

• A valid drivers license with a clean driving record over the past 5 years required.

Why Join Nwestco

When you join our ranks youre not just getting a job; youre igniting a career with purpose. Were all about diversity valuing our people and a culture of relentless excellence. Heres whats in it for you:

• Competitive compensation that appreciates your experience and potential.

• A treasure chest of benefits: 401(k) (with matching!) medical dental vision life insurance disability coverage paid sick time paid vacation clothing allowance paid holidays and more.

• Unparalleled opportunities for career growth your horizon is limitless.

Nwestco LLC is an equal opportunity employer. We do not discriminate on the basis of race color religion sex sexual orientation gender identity or expression age disability national origin military service genetic information or any other characteristic protected by federal state or local laws.

If you meet the qualifications and are excited about this opportunity we encourage you to apply and take the next step in your career with Nwestco LLC.

To learn more about Nwestco LLC please visit our website at .