Intermediate Desktop Support Specialist
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Job Location:
Cape Town - South Africa
Monthly Salary:
Not Disclosed
Posted on:
14 hours ago
Vacancies:
1 Vacancy
Job Summary
We are seeking a motivated and innovative Intermediate level Desktop and Application Support Engineer to join our dynamic IT team. This role offers an exceptional opportunity to gain hands-on experience across diverse technology platforms while working alongside experienced senior engineers in a supportive environment.
Key Responsibilities
Desktop & End-User Support
Technical Skills
Desktop & End-User Support
- Provide first and second-line technical support for desktop laptop and mobile devices
- Troubleshoot and resolve hardware software and connectivity issues across Windows macOS and Linux operating systems
- Manage user account creation modifications and access permissions
- Install configure and maintain desktop applications and software updates
- Document support tickets with detailed resolution steps and maintain accurate records
- Support and maintain Meraki-based LAN and WiFi infrastructure
- Assist with network troubleshooting including connectivity issues and performance optimization
- Monitor network health and respond to alerts
- Provide support for Azure cloud-hosted services and infrastructure
- Troubleshoot and resolve issues with in-house developed applications
- Work closely with the development team to report bugs and assist with application testing
- Support application deployments and updates across various platforms
- Participate in IT projects and infrastructure improvements
- Contribute innovative ideas for process improvements and automation
- Assist with IT asset management and inventory tracking
Technical Skills
- Basic understanding of Windows macOS and Linux operating systems Office 365 Applications
- Fundamental knowledge of networking concepts (TCP/IP DNS DHCP VLANs)
- Familiarity with cloud platforms particularly Microsoft Azure (or willingness to learn)
- Basic troubleshooting and diagnostic skills
- Understanding of Active Directory and user management principles
- Relevant IT qualification (diploma degree or certification) OR
- 4 years of experience in a helpdesk or IT support role
- Certifications such as CompTIA A Network or Microsoft certifications are advantageous
Required Experience:
IC
Key Skills
- Mac Os
- Active Directory
- Desktop Support
- Computer Networking
- Mobile Devices
- Windows
- Remote Access Software
- SCCM
- Help Desk
- Operating Systems
- Remedy
- Troubleshooting
About Company
Network Recruitment specializes in talent solution services in the fields of IT, Finance, Engineering & Supply Chain. Visit our website for more info.
