Sales Operations Associate

Job Description

A healthy heart is essential to good health. Thats why were committed to advancing treatments for people with cardiovascular disease. As a global leader in Cardiac Rhythm Technologies our breakthrough medical technologies help restore peoples health so they can get back to living their best lives faster. We focus on innovative technologies that can improve the way doctors treat people with heart arrhythmias or irregular heartbeats.

Our location in Austin TX currently has an opportunity for a Sales Operations Associate. The Sales Operations Associate provides support of the US CRM Commercial Sales Organization by managing various initiatives reporting and analytics as related to the Sales Operations team. This role is also responsible for training and supporting the success of the implementation & issue resolution of the Salesforce platform in the general areas of invoicing management and field inventory management.

WHAT YOULL DO

• Manage the responsibilities of the Sales Operations role as related to but not limited to the following:
• Support Field Sales Representatives and Managers with processing orders in Salesforce
• Problem solve sales order and commercial operation issues with a strong sense of urgency
• Examples of support provided includes Salesforce Sales Order entry corrections and adjustments inventory related swaps in
• Support field teams with phone calls emails and Teams instant messaging
• Develop and maintain understanding of Sales Operations processes other key functional area processes as well as various IT systems used in support of the sales force.
• Understanding & training ability to utilize Salesforce & SAP technology.
• Develops strong positive working relationships with Sales Operations team members Customer Service team members Inventory teams Quality team members Field Sales Representatives and Managers and other personnel this position will interact with on a daily basis.
• Collaborate with key stakeholders to develop project requirements scope and execute on project delivery.
• Travel for meetings and trainings as needed <5%
• Support various efforts to define analyze and recommend solutions to address sales issues based on an understanding of our current business processes and future business needs.
• Ability to support multiple Field Sales Representatives and Managers on a national level
• Performs related functions and responsibilities as assigned

EDUCATION AND EXPERIENCE YOULL BRING

• Bachelors Degree
• 1 year minimum experience
• Requires Microsoft Excel Access PowerPoint and Word application expertise.
• Excellent written business communication and verbal presentation skills are essential.
• Candidate must possess a strong customer service orientation.

Preferred

• Minimum of 3 years in Customer Service or Commercial Operations experience
• Experience with and SAP
• Strong knowledge of spreadsheet database and word processing programs
• Demonstrated project management skills a plus.
• Must be able to work independently and work effectively in a team environment requiring strong communication and collaboration skills.

WHAT WE OFFER

At Abbott you can have a good job that can grow into a great career. We offer:

• Training and career development with onboarding programs for new employees and tuition assistance
• Financial security through competitive compensation incentives and retirement plans
• Health care and well-being programs including medical dental vision wellness and occupational health programs
• Paid time off
• 401(k) retirement savings with a generous company match
• The stability of a company with a record of strong financial performance and history of being actively involved in local communities

Learn more about our benefits that add real value to your life to help you live fully:

Follow your career aspirations to Abbott for diverse opportunities with a company that provides the growth and strength to build your future. Abbott is an Equal Opportunity Employer committed to employee diversity.

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