Manager, Product Operations

We are the movers of the world and the makers of the future. We get up every day roll up our sleeves and build a better world -- together. At Ford were all a part of something bigger than ourselves. Are you ready to change the way the world moves

Launched in 2023 Integrated Services creates and markets new customer experiences by integrating hardware software and services across Ford Blue Model e and Ford Pro. These products and services allow Fords retail and commercial customers to customize their vehicles like never before with OTA (over-the-air)-driven experiences that grow better over time. Ford is developing leadership at the forefront of connected digital platforms that will revolutionize every aspect of how vehicles function the way people interact with them and the value those vehicles provide.

We are the movers of the world and the makers of the future. We get up every day roll up our sleeves and build a better world -- together. At Ford were all a part of something bigger than ourselves. Are you ready to change the way the world moves

Fords Electric Vehicles Digital and Design (EVDD) team is charged with delivering the companys vision of a fully electric transportation future. EVDD is customer-obsessed entrepreneurial and data-driven and is dedicated to delivering industry-leading customer experience for electric vehicle buyers and owners. Youll join an agile team of doers pioneering our EV future by working collaboratively staying focused on only what matters and delivering excellence day in and day out. Join us to make positive change by helping build a better world where every person is free to move and pursue their dreams.

In this position...

The Digital Product team is looking for a manager focused on executing a consistent operating rhythm and scaling a performance culture. You will work directly with product teams to translate data into actionable insights providing the visibility needed to improve connected vehicle experiences and customer engagement. You will bridge the gap between data engineering and product leadership to provide the visibility needed to scale our connected vehicle experiences and maximize customer lifetime value.

What youll do...
Strategic Planning & Input: Support product teams during business planning by providing performance data and forecasting. Ensure team-level goals are aligned with broader Integrated Services KPIs
Accountability & Operating Rhythm: Manage the data collection and reporting lifecycle for Monthly Business Reviews (MBRs) and Product Days. Ensure data is accurate timely and formatted to highlight key performance drivers. Standardize reporting templates and definitions across different product lines to ensure consistency in how success is measured
Post-Launch Performance Analysis & Insights: Conduct deep-dive analyses on newly launched features. Partner with PMs to interpret user behavior and engagement metrics identifying specific areas for iterative improvement
Operational Excellence & Tooling: Act as the primary administrator for the product analytics tech stack (e.g. Amplitude). Lead training sessions for PMs where needed to ensure self-service data proficiency and high data-quality standards

Youll have...

• Bachelors degree in a quantitative field (e.g. Business Analytics Statistics Economics Computer Science) or equivalent practical experience. Masters degree preferred.

• 3 years of experience in Product Operations Product Analytics or Business Intelligence within a digital product environment with a proven track record of measuring post-launch success.

• 2 years of deep experience with product analytics tooling (e.g. Amplitude) and data visualization platforms (e.g. Tableau Power BI Looker).

• Expertise in separating signal from noise in complex datasets and building compelling narratives for Product and Cross-functional leadership

• Strong stakeholder management skills to influence cross-functional teams and drive data-driven decision-making.

• Strong analytical problem-solving and communication skills with the ability to influence and collaborate effectively with stakeholders at all levels.

Even better you may have...

• MBA or a Masters in a quantitative field (e.g. Data Science Statistics or Business Analytics).

• Experience implementing and scaling new operational processes across multi-disciplinary teams.

• Ability to write and execute SQL queries independently to validate data and build custom reports when dashboard tools arent enough.

• Experience with subscription-based business models specifically analyzing churn retention and Customer Lifetime Value.

You may not check every box or your experience may look a little different from what weve outlined but if you think you can bring value to Ford Motor Company we encourage you to apply!

As an established global company we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe or keep you close to home Will your career be a deep dive into what you love or a series of new teams and new skills Will you be a leader a changemaker a technical expert a culture builderor all of the above No matter what you choose we offer a work life that works for you including:

Immediate medical dental vision and prescription drug coverage
Flexible family care days paid parental leave new parent ramp-up programs subsidized back-up child care and more
Family building benefits including adoption and surrogacy expense reimbursement fertility treatments and more
Vehicle discount program for employees and family members and management leases
Tuition assistance
Established and active employee resource groups
Paid time off for individual and team community service
A generous schedule of paid holidays including the week between Christmas and New Years Day
Paid time off and the option to purchase additional vacation time.

This position is leadership level 6 and ranges from $60.

For more information on salary and benefits click here:

Visa sponsorship is not available for this position.

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race religion color age sex national origin sexual orientation gender identity disability status or protected veteran the United States if you need a reasonable accommodation for the online application process due to a disability please call 1-.

This position is hybrid. Candidates who are in commuting distance to a Ford hub location may be required to be onsite four or more days per week.

#LI-Hybrid

#LI-CH2