Community Outreach & Customer Success Associate

• Bonus based on performance
• Competitive salary
• Employee discounts
• Free food & snacks
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

• Pay starts at $17 - $20 based on experience.
• Potential to become full-time depending on performance
• Paid Time Off
• Snacks provided at the work location
• Opportunities for internal advancement
• Excellent work culture
• Employee discount
• Referral program

• Answer inbound phone calls emails and online inquiries from prospective and current families
• Manage customer inquiries class adjustments and general support requests
• Make outbound calls to new and existing leads to support enrollment growth
• Maintain accurate customer records and call notes in the CRM
• Track lead follow-ups and enrollment outcomes

• Build relationships with local schools preschools daycares HOAs libraries faith organizations and community groups
• Identify and coordinate opportunities for water safety presentations booths and local events
• Represent British Swim School at community outreach and marketing initiatives (including occasional evenings/weekends)
• Track outreach activities and report on results
• Monitor local competitors and identify community-based opportunities
• Propose and help execute local promotions and outreach ideas
  
  

• Friendly confident communicator with a positive professional demeanor
• Strong customer service skills; sales or enrollment experience is a plus
• Comfortable using phone systems CRM tools and basic technology
• Organized reliable and able to manage multiple priorities
• Willingness to attend local events during evenings or weekends as needed
• Bilingual English/Spanish preferred (not required
  
  

• High School Diploma or Equivalent
• Customer Service and/or Sales experience - 1 year (preferred)

• Part-time: 2430 hours per week
• 34 days per week including weekends when needed for events
• Hybrid role: on-site during weekdays; remote work may be available on weekends
• Must be able to commute to NW Portland OR (97229)
  
  

Working at British Swim School is more than just a job; its a chance to create a lasting impact that could change a childs life.

As part of the British Swim School Team you play a role in your local community empowering others and sharing your passion. Its a chance to be part of a fun-loving team of dedicated people who are committed to promoting water safety and a lifelong love of the water.

While we teach swimming to people of all ages and abilities most of our students are preschool and elementary-aged kids. Our instructors should like working with this age group and be good at making parents feel comfortable. Its helpful if you have experience with children or in a child-focused job but its not required if you can show the right attitude. The job comes with specialized training in our advanced and unique British Swim School approach.

We also have exciting opportunities with our Customer Service Team even if youre not in the pool. These are the people committed to providing the best service in the these roles you might talk to parents on the phone or by the pool. Wherever you are the aim is to make everyone feel like part of the British Swim School Family as we focus on ensuring the Survival of the Littlest.

Each franchise location is independently owned and operated by a franchisee (franchise owner). Your application will go directly to the franchisee and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location and not to British Swim School Corporate.